Front Desk Agent

Front Desk Agent
Job Number # 
17238
Employer 
Middle Beach Lodge
Job Location(s) 
Tofino
Number of Positions 
2
Date Posted 
Dec 04, 2017
Apply By 
Dec 31, 2017
Start Date 
TBD
Schedule 
Full Time
Wage 
TBD
NOC Code 
1414
Source 
Employer
Details 

Middle Beach Lodge is seeking a responsible Front Desk Agent with extensive customer service experience. Hospitality experience is preferred but not necessary. The candidate must possess a professional demeanor, be skilled at the art of multi-tasking and consistently offer friendly and engaging service.  

 

**Please note that we are currently we are recruiting for our new team members to start end of January or beginning of February. **

 

Duties include but are not limited to:

  • Daily check ins and check outs
  • Making telephone reservations and online bookings
  • Preparing bills, processing payments, cashing-out and reconciling cash with total sales
  • Running daily end of shift audit reports
  • Dealing with guest inquiries and concerns
  • Providing general information about Tofino and the Pacific Rim National Park
  • Responsible for proper stocking of shelves, counters, and racks of merchandise and keeping them organized and fully replenished
  • Hosting guests in a professional and welcoming manner
  • Maintaining coffee bar, lounge and bathroom areas
  • May be required to do light kitchen duties such as coffee, baking cookies for guests, dishes and bar tending.
Qualifications 

 

  • Computer skills are required; work, excel, outlook.
  • Excellent communication skills required both verbal and written.
  • Professional appearance and attitude
  • Must be able to work flexible hours
  • Willingness to learn and have a positive "can-do" attitude
  • A secondary school diploma is preferred, previous customer service experience is an asset
  • All applicants must have a valid BC's Serving It Right certificate or equivalent..
  • Able to work independently or in a team setting.
  • Must be self-motivated and have a very strong attention to detail

The candidate must be willing to sign and complete a one year contract and must be available to work evenings and weekends based on the business needs. Staff accommodations are available upon request but are limited. We are seeking a long-term employee who is looking to grow within the company.

 

How to Apply 

 

Please email your cover letter and resume to jessica@middlebeach.com