The Tseshaht First Nation Administration Office is now accepting applications for the position of
Communications and Welcome Center Coordinator. This is a full-time position at 75 hours
bi-weekly (37.5 hours per week).
JOB PURPOSE
The Communications and Welcome Center Coordinator reports to the Executive Director and is
responsible for coordinating and maintenance of internal and external communications as well
as oversight and support for Welcome Center staff. This position leads by effective delegation
and by active participation in the delivery of Communications and Welcome Center services.
This position provides an internal resource to all staff and leadership for the handling of
communications including; website, social media, records, forms, documents and is a general
office resource for assisting with the application and interpretation of communications.
RESPONSIBILITIES AND DUTIES – COMMUNICATION
Duties include, but are not limited to:
• Developing and implementing various communications for both internal and external
audiences;
• Coordinating media relations activities;
• Assist in organizing media events and interviews;
• Media monitoring and liaising with the media and organizational spokespeople;
• Developing, administering, maintaining and enhancing all aspects of TFN website;
• Providing digital communications support;
• Coordinating community relations and engagement, including developing presentations,
creating information displays, pamphlets, and other collateral;
• Conducting and analyzing research as directed to ensure a good understanding of
relevant local and regional issues and trends as well as citizen and stakeholder
communications preferences;
• Monitoring, analyzing and reporting on metrics related to various communications and
public engagement activities, including web and social media analytics;
• Reviewing and monitoring organization visual identity protocols and ensuring a
consistent approach to branding across all communication channels and departments;
• Remaining current with communications trends and best practices, and bringing forward
ideas that will enhance TFN communications capacity, improve community and
stakeholder relations, and foster a communications culture within the organization;
RESPONSIBILITIES AND DUTIES – WELCOME CENTER
Supervision of Welcome Center
• Lead by example and by effective delegation of office routines and tasks and courteous attention to customer requests, inquiries and concerns.
• Advocating Welcome Center Services Best Practices, providing on-the-job orientation, supporting skills training, monitoring of individual performance and by implementing corrective actions when deemed appropriate.
• Provide a point of contact for Membership and the General Public by handling of communications, requests, inquiries and complaints.
Maintenance of Welcome Center support services
Provide leadership direction and actively support the day to day administrative tasks associated with the maintenance of designated Welcome Center support services, to include, but not limited to:
• Ensuring an orderly and effective work environment.
• Upkeep of Welcome Center databases, reports and records.
• Oversee maintenance of office supplies and equipment, liaising with suppliers and Executive to optimize service levels and effectively manage service support contracts and controlling costs.
• Oversee administration of Facility Use Contracts and rental arrangements.
• Oversee preparation/dispatch of office communications, membership newsletters, website, and other social media releases, general notices, bulletins, etc.
JOB SKILLS AND EXPERIENCE | MINIMUM REQUIREMENTS
The successful applicant will be mature, professional, energetic and will also possess skills and experience in the following areas:
• Communications, community and media relations, marketing, and issues management principles, practices, strategies and evaluation techniques;
• Digital communication and social media trends, principles, practices, strategies and analysis;
• Experience working with (and writing for) web-based content management systems, social media and other electronic forms of communication;
• Strong writing, editing and proof-reading skills with excellent attention to detail;
• Able to conduct research and compile, synthesize and explain complex information in a relatable way;
• Strong computer skills (i.e. MS Office Suite including Word, Excel, PowerPoint, Outlook); graphic design skills and experience will be considered an asset;
An understanding of public participation processes and some experience with various traditional and emerging outreach and engagement activities;
• Highly organized and self-motivated; able to handle multiple projects under tight deadlines with limited supervision;
• Sound judgement, tact and diplomacy; able to maintain confidentiality and exercise discretion to communicate effectively and maintain positive working relationships with a variety of internal and external contacts, including First Nations, government officials, the media, stakeholder groups and the general public;
• Outstanding verbal, written and interpersonal communication skills; able to build and maintain effective and respectful relationships with a variety of internal and external contacts;
• Able to work under pressure in a fast-paced environment, meet deadlines and effectively manage a variety of projects while adapting to shifting organizational priorities;
• Valid class 5 or 7 BC driver’s license.
EDUCATION / EXPERIENCE
• Post-secondary education (degree or diploma) in communications, public relations, marketing or a related discipline as well as five or more years of relevant experience, or an equivalent combination of education and experience;
• Digital communications education and / or experience including working with web-based content management systems (Drupal 7 preferred), social media tools (Facebook, Twitter, YouTube, Instagram, LinkedIn, Hootsuite) and other forms of electronic communication (newsletters, surveys, etc.);
• 3 to 5 years of general office supervisory level work experience;
• Graphic design experience will be considered a strong asset;
• Knowledge and experience with Nuu-chah-nulth culture and protocols considered an asset.
If you believe you have the skills and ability for the above position, submit a cover letter with your resume and 3 current references on or before the closing date to the attention of the Executive Director.
CLOSING DATE: August 15, 2018
Tseshaht First Nation is an equal opportunity employer and encourages/expects that its membership and other First Nation members will apply with job qualification. Where possible, employment opportunities and contracted services shall be offered to Tseshaht members where qualified and eligible.