Wireless Manager

Position Overview:

We’re growing! In order to keep up with the needs of our business, we are looking to add leader to our Team.  No ordinary leader, but one that can inspire, coach and develop team members, drive sales and ensure our clients always have an exceptional experience.

As a Store Manager, it is your responsibility to make sure your location is delivering excellence in all facets of the Customer Experience; it runs with operational excellence, supports the OSL brand, adds value to our Client and meets their business goals. You lead by example and create an environment where team members feel valued, can grow, and function well as a cohesive unit. 

Principal Duties & Responsibilities:

• Responsible for achieving all key business objectives including sales, revenue and the client experience.
• Effectively communicate and participate in the achievement of all sales targets including new activations, upgrades, as well as accessory attach and other identified KPI’s for the store.
• Develop realistic and applicable action plans within time and resource constraints.
• Provide coaching, inspiration and motivation to a team around salesmanship, customer experience and operational efficiency
• Responsible for ensuring the store is staffed appropriately at all times according to the payroll guidelines.
• Proactively recruit, select and hire team members in a proactive manner using established corporate guidelines, as well as, responsible for retention and management of acceptable turnover rates.
• Follow policies and procedures for onboarding all new hires, including the follow up on training completion.
• Follow operational guidelines to ensure all compliance standards are being met.
• Ensure management and coaching of all Associates to ensure training objectives, career development and succession planning are in place.
• Lead by example in all behaviour, sales and operational duties.
• Ensure that proper performance management guidelines are followed when required.
• Responsible for ensuring the store team completes all sales and operational processes as outlined within the operations manual on time and with accuracy.
• Treat all inventory processes – both physical handling and administrative professionally and in a timely manner
• Ensure all policies and procedures of store safety and security are followed as outlined by the Operations Manual and the Client where applicable
• Participates in special projects as needed

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.