Food and Beverage Manager

Job purpose

As a Food and Beverage Manager, you are responsible for managing operations of all Food and Beverage outlets to deliver excellent guest experiences. A Food and Beverage Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines.

Duties and responsibilities

• Manage all Food and Beverage operations including restaurant, lounge and catering
• Maintain exceptional levels of customer service
• Ensure compliance of Best Western brand standards
• Recruit, manage, train and develop the Food and Beverage team
• Manage guest queries in a timely and efficient manner
• Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
• Set departmental targets and objectives, work schedules, budgets, and policies
• Help develop menus with other members of Food and Beverage team
• Ordering all food and beverage products as and when required
• Accountable for monthly physical inventory counts
• Incentivize team members to maximize sales and revenue
• Carry out staff performance reviews
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes generated
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• Comply with hotel security, fire regulations, liquor licensing and all health and safety legislation

Skills and Abilities

• Management and/or supervisory Food and Beverage experience
• Able to meet financial targets
• Ability to comply with all Food and Beverage brand standards
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams