Front Desk Agent

Front Desk Agent
Job Number # 
19421
Employer 
Best Western Tin Wis
Job Location(s) 
Tofino
Number of Positions 
1
Date Posted 
Feb 20, 2019
Apply By 
Mar 19, 2019
NOC Code 
6525
Source 
Employer
Details 

Job purpose

The Front Desk Agent is responsible for friendly and efficient check-in/out to our guests. The Front Desk Agent provides guests with a high degree of knowledge at the Best Western Tinwis, Tofino and other local attraction and activities. Duties and responsibilities

• Assist guest with arrivals & departures

• Handle guests’ concerns

• Offer referral for services and handle requests

• Assist with group check-ins and check-outs

• Assist other departments as required

Working conditions

• Shift work must be able to work evening, weekends and holidays

• Fast paced work environment

• High level of guest interaction 

Qualifications 

Knowledge and Certification

• Previous experience in customer service is an asset

• Ability to use a variety of computer applications

• Working knowledge of the facility, services and local area

• Knowledge of Visual Matrix PMS is an asset, but not required

• Skills and Abilities:

• Passion for exceptional customer service is essential

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Positive, outgoing attitude

• Proven ability to work with a team

• Excellent communication skills • Good organizational skills

• Cash handling experience is an asset

• Administrative skills

• Time management skills

• Ability to speak a second language is an asset

Physical requirements

• Ability to stand for long periods of time, up to 8 hours 

How to Apply 

Please apply with your Cover Letter and Resume to manager@tinwis.ca,