Customer Service/Ramp Agent - Tofino

Customer Service/Ramp Agent - Tofino
Job Number # 
20048
Employer 
Pacific Coastal Airlines
Job Location(s) 
Tofino
Number of Positions 
1
Date Posted 
Jun 17, 2019
Apply By 
Jun 28, 2019
Start Date 
ASAP
Schedule 
Part Time
Hours 
Seasonal Part Time Employment
Wage 
DOE
NOC Code 
6523
Source 
Employer
Details 

Pacific Coastal Airlines is seeking a seasonal part-time  June to September) Customer Service/Ramp Agent  based in Tofino located on Vancouver Island in British Columbia. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment.  We are excited to welcome safety-oriented and customer service minded individual to continue their career with our growing company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia. We will be also opening our new operations in Southern Alberta this year.

Pacific Coastal Customer Service/Ramp Agents are responsible for providing outstanding customer service to our customers and must embody the Pacific Coastal Airlines motto of "People Friendly, People First".

The ideal candidate for this position is someone who has excellent people skills and enjoys working in ever-changing environment where multi-tasking and flexibility are the key attributes.

Job Responsibilities:

  • Provide information in-person and over the phone on flight schedules and routes
  • Prepare and issue tickets and boarding passes, compute fares, issue refunds, check baggage and collect excess baggage charges in accordance with tariff rules
  • Assist passengers with boarding and disembarking the aircraft, including those requiring assistance
  • Announce flight arrivals, departures, and boarding information
  • Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options, changes or rebooking reservations
  • Investigate and handle customer complaints when problems arise
  • Lift and move baggage
  • Possess an excellent understanding of company products and services and effectively promote them at all times
  • Ensure the safety, security and comfort of all customers at all times
  • Deliver service standards in accordance with Pacific Coastal Airlines philosophy
  • Marshall, deice and fuel the aircraft
    • Unload passenger luggage, cargo, containers/pallets, etc.
    • Provide special handling of luggage/cargo as required/directed
    • Drive and/or operate ground support equipment (e.g. golf carts, baggage carts, mobility aids, ground power unit)
    • Assist customers and crew during boarding/offloading the aircraft
    • Report all equipment malfunctions to appropriate supervisor/manager
    • Other duties as assigned
Qualifications 

Qualifications:

  • Valid class 5 driver's license
  • Capable of lifting up to 50 pounds
  • Previous customer service experience is an asset
  • Proficient at data entry and basic math skills

Skills & Abilities:

  • Strong communication and teamwork skills
  • Ability to work independently under minimal supervision and/or as part of a team
  • Complete tasks in an efficient and accurate manner
  • Flexible to work weekends, evenings, holidays and/or irregular shifts
  • Able to work outdoors during inclement weather conditions
  • Comfortable using computers and POS machines on a regular basis
  • Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Travel Benefits: We offer excellent travel perks within the Pacific Coastal network for employees, their eligible family members, and their buddies. Also available to employees and their eligible family members is standby travel on other airlines across the world. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program, employee appreciation events throughout the year, and an online learning and development program.

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.

While we thank all candidates interested in joining the Pacific Coastal Airlines team, only those candidates selected for an interview will be contacted.

How to Apply 

If this role interests you, please forward your resume to janet.mcbride@pacificcoastal.com