Front Desk Reservations & Customer Service

Front Desk Reservations & Customer Service
Job Number # 
20088
Employer 
The Whale Centre
Job Location(s) 
Tofino
Number of Positions 
2
Date Posted 
Jul 10, 2023
Apply By 
Jul 30, 2023
Start Date 
ASAP
Schedule 
Full Time
Temporary
Hours 
40 Hours / Week - April to October
Wage 
$20 + / hour (Depends on Experience)
NOC Code 
6721
Source 
Employer
Details 

You are the first point of contact for potential guests reach out to inquire about booking an adventure! Your approach must be timely, instructive, friendly and professional.  Whether in person or over the phone, you will guide each guest through their entire pre and post purchase experience.  We take pride in the level of service that we have been able to uphold over the last 36 years and it is important to us that you share this value. 

DETAILS

  • Check in and departure of tours. 
  • Answer phones, emails and chat with walk-in guests. Book tours online and in person.
  • Promotion and sales of tours (must be knowledgeable about tours, departure times, boats, etc)
  • Accurately and efficiently manage cash and credit card transactions. 
  • Communicate with guides, boats and management.

JOB PERKS: Staff discount at Salt, joining adventure tours for free and staff events. 

HOUSING: For the right hire, looking for a couple or 2 friends who would like to live together in a suite. 

Qualifications 
  • Applicant for this position must be detail oriented and self motivated. 
  • Proven ability to excel in a sales environment
  • Solid customer service skills 
  • Excellent communication skills 
  • Proficient in Word and Excel
  • Previous tourism experience preferred 
  • Professional demeanour 
  • Excellent interpersonal and time management skills
  • Must be excel working in a fast paced environment 
  • Must be available weekends and holidays 
  • Must be a team player 
How to Apply 

Email resume to whales@island.net - attention: Jennifer Steven