Housekeeping Supervisor

Under the supervision of the General Manager, the Vacation Home Quality Supervisor is responsible for ensuring the highest level of overall housekeeping services throughout the resort in accordance with company policies and procedures, and legislative guidelines. This position examines Vacation Homes prior to guests arriving and conducts inspections upon their departure to assess everything is in order; it functions as the primary contact between Vacation Home Quality Team and other departments to make certain that Vacation Homes are ready for guests.

ESSENTIAL JOB FUNCTIONS:

• Conducts daily pre-shift meetings and reviews all pertinent information for daily activities, to include but not limited to, departures, arrivals, and stayover scheduled cleans.
• Completes Team’s scheduling, time keeping and payroll duties in the absence of management.
• Maintains and promotes a safe, clean, positive and respectful work environment.
• Provides feedback on Team Member’s performance to management to ensure fair, consistent and corrective/disciplinary action and performance review when necessary.
• Ensures that the Vacation Home Quality Team is fully aware of the SOP on how to handle and report lost and found items.
• Participates and assists management in the interview, selection, and hiring processes.
• Conducts training and provides guidance to Team Members regarding proper and safe cleaning procedures.
• Ensures Team Members are up to date with procedures regarding chemical products handling and use of personal protective equipment.
• Ensures Team Members have the tools necessary to perform their essential job functions efficiently and safely.
• Ensures each Vacation Home meets cleanliness and quality assurance standards through visual and physical inspection before it is released as clean and available for guest use.
• Ensures carts and linen/amenity supply closets are well maintained, clean, organized, and stocked according to departmental guidelines
• Assists with ordering of supplies as requested.
• Conducts weekly, monthly, and quarterly inventories and reports in a timely manner; according to policy, to include maintaining desired par levels and recording of damaged linen.
• Monitors, supervises and participates in the scheduling of deep cleaning projects.
• Ensures proper, efficient, and timely communication within the department and with other departments.
• Maintains communication with the Maintenance Department by providing a written work order or entering into the Asgard system.
• Represents Embarc in a professional manner at all times.
• Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other duties as assigned.

Potential housing may be available.

Extensive benefits package for eligible candidates which may include BC MSP, extended health and dental and wellness allowance.