Relief Night Auditor

Relief Night Auditor
Job Number # 
21798
Employer 
Best Western Tin Wis
Job Location(s) 
Tofino
Ucluelet
Number of Positions 
1
Date Posted 
Jun 17, 2020
Apply By 
Jul 15, 2020
Start Date 
ASAP
Schedule 
Full Time
Hours 
30-38 Hours Per Week (you choose)
Wage 
$18.00 per hour
NOC Code 
6525
Source 
Employer
Details 

Summary

Staff Accommodation provided

Note that this position can accommodate a Night Auditor to work as little as 30 hours per week or as much as 38 hours per week. It consists of 3 x 10 hour shifts OR 3 x 10 hour shifts and 1 x 8 hour shift at employees request.

The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports and taking over duties of the PM Front Desk Agent(s).

Hotel Night Auditors are required to work a late evening through the night shift on the front desk. They will make room reservations, provide information and services to guests and receive payment for services as well as specific night duties including the entering of accounting information and hotel security. In addition to their regular work duties, the Night Auditor must provide consistently high levels of customer service, ensuring that all hotel patrons enjoy their stay, and act as a spokesperson for the hotel at all times.

Job Duties

  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Collect payment from guests in accordance with hotel cancellation policy and advance deposit policies
  • Ensure all incoming arrivals have been checked for guest requests and that the information is passed on appropriately to the corresponding department to properly execute.
  • Answer inquiries regarding hotel services and registration by e-mail, by telephone and in person, provide information about services available in the community and respond to guests' complaints
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
  • Present statements of charges to departing guests and receive payment.
  • Daily accounting data entry and reconciliations
  • Hotel security
  • Post all daily room and outstanding charges.
  • Balance all revenue totals of cash and credits against revenue report.
  • Take over from the evening front desk agents, checking and accepting float and takings.
  • Accept and lock away keys from various departments.
  • Prepare hotel operating reports and complete audit package to laid-down standards.
  • Correct any errors or omissions made by front desk agents.
  • Prepare Credit Card/Charge Card summaries and post to ledger account.
  • Tidy lobby and hotel grounds as required
  • Maintain a high standard of personal hygiene and appearance.
  • Additional duties/tasks as required by the Front Office Manager or General Manager
Qualifications 

Requirements

  • High School Diploma, G.E.D. or equivalent
  • Guest service experience is preferred
  • Experience as a Hotel Night Auditor preferred
  • Experience in all aspects of customer service and people management
  • Strong working knowledge of hospitality industry principles, methods, practices, and techniques
  • Strong working knowledge of accounting practices and principles
  • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Able to respond quickly in a dynamic and changing environment
  • Able to effectively communicate both verbally and in writing
  • High level of proficiency with Visual Matrix PMS and MS software packages

Working Conditions

  • Graveyard Shifts
  • Some PM Front Desk Agent shifts may be required
  • Manual dexterity required to use desktop computer and peripherals
  • Overtime as required
How to Apply 

Due to Covid-19 we are not accepting applications in person.  Please send resume to fom@tinwis.ca