Adventure Centre Supervisor

Set in the heart of town, on the water, Tofino Resort + Marina is a comfortable and capable base camp for west coast adventure. We serve the authentic Tofino experience, from fantastic food to the famous fishing of Clayoquot to the surf breaks of Long Beach. And we want you to join us.    

The only full-service resort situated downtown, on Tofino Inlet, offers 62 guest rooms located on the waterfront. We also own and operate Tofino’s largest private marina offering moorage for pleasure craft & yachts up to 130’ along with our onsite Marine Adventure Centre which offers bear & whale watching tours, fishing, hot spring tours, paddle boarding, free diving and our onsite public fitness centre Tuff Fit.  At Tofino Resort + Marina we are inspired by adventure, and we are seeking the next adventurous employee to join our team in beautiful Tofino, British Columbia. 

Job Summary: 

We are seeking an enthusiastic and dedicated Marine Adventure Centre Supervisor to join our Adventures Team. This position is responsible for performing and overseeing all aspects of the Marine Adventure Centre (MAC) while on duty and provides support to the Adventure + Marine Operations Manager on a range of matters including reporting and inventory. A good knowledge of both the dock and Adventure desk duties is also essential. This is a great position for someone looking to grow into a management position in the tourism industry. Adventure awaits. As the Marine Adventure Centre Supervisor, you supervise the team that are the face of adventure at our resort, and often the first face customers see as they step off the boat of float plane, ready for adventure.   

Role responsibilities:  

• Oversee daily MAC operations, supervise MAC team effectively and support dock team as required 
• Conduct monthly inventory count   
• Assist on dock if needed  
• Managing customer experience including customer feedback 
• Carries out regular performance reviews and staff meetings supported by the Adventures + Marine Operations Manager 
• Create, implement, and deliver marina policies and procedures, ensuring that all marina staff conduct their duties in the same manner lead by example 
• Learn and use TRM software 

Daily MAC responsibilities including:  

• Responsible for promoting and selling various adventure tours and packages, including Whale Watching, Bear Watching, Hot Springs Cove or Fishing trips  
• Responsible for checking in/out moorage, tours, hotel guests, float plane flights and rental vessels and equipment  
• Operating the POS system to process all sales related to marina and hotel including retail 
• Ensure clear communication and tour planning to enable delivery of safe and enjoyable tours including booking captains, VHF communication and accurate waivers completion 
• Assisting with tying up Float Planes and TRM tour vessels as required   
• Answer phone calls and email enquiries 

Selection Criteria: 

• Inspired by Adventure   
• Enjoy working with the public, passion for the ocean and outgoing   
• Very organized and reliable  
• Good communication skills   
• Ability to supervise, delegate and follow up on task completion 
• Good knowledge of Microsoft Office Suite (Word, Outlook, Excel)  
• Excellent written and verbal skills