Front Desk Agent

Front Desk Agent
Job Number # 
21935
Employer 
Embarc Ucluelet
Job Location(s) 
Ucluelet
Number of Positions 
1
Date Posted 
Aug 21, 2020
Apply By 
Sep 08, 2020
Schedule 
Full Time
Temporary
Hours 
3 month contract
Wage 
$20.00 per hour
NOC Code 
6525
Source 
Employer
Details 

JOB SUMMARY   

As part of the Member Reception Team, The Member Experience Associate (Front Desk Agent) is expected to provide the highest level of Member and Guest service at every point of contact, through the use of communications and organizational and interpersonal skills, so as to ensure our position as number one service-provider in the vacation ownership industry.

ESSENTIAL JOB FUNCTIONS

  • Embraces Embarc’s Leadership Best Practices and Mission to help our Members create the best vacations of their lives
  • Provides our Members and Guests with Authentic service
  • Ensures all Members and Guests are welcomed and registered to Embarc and acts as an ambassador of Embarc
  • Provides concierge services
  • Must be able to provide information regarding local areas of interest for guests
  • Liaises and assists all other departments as needed or assigned
  • Administer all Club policies, procedures and standards
  • Ensures all duties on daily task list are completed and other related duties as required
  • Supports all Member Animation programs or initiatives
  • Performs credit card handling duties
  • Handling guests complaints and concerns in an efficient and timely matter, otherwise referring the matter to management
  • Excellent oral and written communication skills
  • Computer skills, ability to compose and create emails, letters and memos
  • Responsible for securely issuing and consistently tracking keys for Members and Guests  which  may also include keys issued to and tracked for housekeeping and contractors/suppliers
  • Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers
  • Follow up on Lost & Found and Daily Log for any outstanding issues. Takes action as required and instructed.
  • Willingly assists with other related tasks as required to facilitate daily operations or unusual circumstances
  • Performs other related duties as assigned
Qualifications 

EDUCATION

  • High School Diploma or equivalent.

EXPERIENCE

  • Front Desk or Concierge Experience preferred.
  • No prior supervisory experience required.

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.  Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities. 
  • Ability to take initiative and effectively adapt to change.
  • Recognizes an emergency situation and take appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Performs well with frequent interruptions and/or distractions.
  • Ability to consistently demonstrate how We Love to Say Yes™ by maintaining the highest standards of professionalism when interacting with team members, management, members, owners and guests
How to Apply 

Resumes can be submitted to: embarc_hr@diamondresorts.com