Spa Coordinator

Job Summary:

The Spa Coordinator is responsible for booking pedicures, manicures, facials, and body treatments, via email, phone, and walk in.  You are responsible for communicating with, welcoming, and preparing guests for treatments. You will offer knowledge of the quality products offered through the Drift Spa.  The Spa Coordinator will help create unforgettable spa experiences for every guest by working together with the Spa Director and other staff to provide excellent customer service. 

Job Outline:

• Meets and greets clients.
• Answers telephones, makes treatment bookings – performing high quality service.
• Accommodate requests whenever possible - choosing a service or product that meets client’s needs.
• Demonstrates knowledge of services and product.
• Follows complaint handling procedure.
• Helps ensure that Spa area and Esthetics rooms are sanitized and clean.
• Understands Hotel’s expectations & standards Ensures that all check lists and task lists are completed. Treating a client with respect, making them feel comfortable.
• Other duties as may be reasonably required by the Spa Director.
• The Spa Coordinator receives 10% commission of product sales.