Visitor Information Counsellor

Visitor Information Counsellor
Job Number # 
22953
Employer 
Tourism Ucluelet
Job Location(s) 
Tofino
Ucluelet
Number of Positions 
1
Date Posted 
Feb 08, 2021
Apply By 
Mar 01, 2021
Start Date 
2021-02-17
Hours 
Starting at 25hrs a week with the possibility of increasing to full time
Wage 
$17/hr with the opportunity to increase hours
NOC Code 
6521
Source 
Employer
Details 
  • Providing outstanding friendly one-on-one customer service to visitors and stakeholders
  • Assisting visitors in customizing their experiences and connecting them to stakeholders to fulfil their holiday needs.
  • Uphold Tourism Ucluelet values of a positive inclusive working environment
  • Promote the ideals of the community and area to offer a fully immersive experience to visitors
  • Communicate to all visitors, stakeholders and co-workers in a friendly and professional manner in-person, via email and through social media
  • Maintain website details for organization and stakeholders is up to date.
  • Maintain a positive working relationship with our partners
  • Assist stakeholders with updating information, and utilizing enhanced sections of the website to showcase their business
  • Integrative member of the team supporting the Manager and Executive Director
  • Remain up to date on stakeholder offerings, current events, festivals attractions and activities
  • Record and maintain accurate visitor services data
  • Working on special projects or other duties as assigned by the Visitor Service Manager or Executive Director
  • Keep business information and merchandise well stocked
  • Handle sales transactions for retail; also conducting opening and closing cash procedures
  • Participate in familiarization tours, meetings and training opportunities
  • Maintain a tidy appearance and adhere to dress code
  • Content creation support for Tourism Ucluelet marketing strategy as needed
Qualifications 
  • Preferred - Experience in hospitality/ tourism/ customer service/sales
  • Previous experience in sales, inventory and cash handling
  • Understanding of social media platforms and on-line search
  • Clear communication skills, written, verbal and phone
  • Knowledge of Apple and Microsoft Operating systems, Square payment system as asset
  • Able to work in a fast-paced environment
  • Can work independently and in a team environment
  • Highly organized
  • Knowledge of local area
  • Visitor Information Counsellor certificate or Tourism Professional Certification (National) and/or WorldHost® Fundamentals – an asset but not required
  • Second language an asset but not required
How to Apply 

Submit resume to Denise Stys-Norman denise@discoverucluelet.com