Guest Service Agent

Guest Service Agent
Job Number # 
23166
Employer 
Long Beach Lodge Resort
Job Location(s) 
Tofino
Number of Positions 
1
Date Posted 
Feb 26, 2021
Apply By 
Mar 21, 2021
Hours 
40hrs/week. Must be available to work weekends, days, evenings, and holidays based on need
NOC Code 
6525
Source 
Employer
For more information, please visit 
https://ca.indeed.com/viewjob?cmp=Long-Beach-Lodge-Resort&t=Guest+Service+Agent&jk=3c405ea03836d512&vjs=3
Details 

As a Guest Service Agent with Long Beach Lodge Resort, you will offer our guests first class service in a relaxed informal setting. Your warm, knowledge of our resort, facilities, and services will allow guests to feel at ease and create a memorable experience. The Guest Service Agent is responsible for assisting guests with check in, check out, inquiries, request, and complaints.

  •  Consistently offer professional, friendly and engaging service. 
  • Provide guests with verbal or written information about the facilities, services, room types and rates, and local attractions.
  • Make room reservations following established procedures, using property management system.
  • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities. • Handle guest arrivals and departures.
  • Handle guest keys, in room gifts and deliveries.
  • Knowledge of our online booking system and gift certificates.
  • Prepare bills, process payments, cash out and reconcile cash with total sales.
  • Complete daily check lists and clearly communicate through daily pass on with colleagues.
Qualifications 

The successful candidate will have the following experience and skills:

  • A secondary school diploma is preferred
  • Post-secondary training in tourism is a plus 
  • Previous guest service experience
  • Excellent interpersonal and communication skills
  • Professional appearance and attitude
  • Adaptable to change and be able to handle multiple priorities
  • Eager and focused to exceed guest expectations
  • Intermediate level of Microsoft Excel, Word and Outlook
  • Ability to maintain all COVID-19 operating regulations/standards

Physical requirements:

  • Constant standing and walking throughout shift for up to 8 hours
  • Physical ability to lift and carry heavy suitcases and other items
  • Kneeling, pushing, pulling, lifting
  • Occasional ascending or descending stairs
How to Apply 

Please send your Cover Letter and Resume to marianne@longbeachlodgeresort.com