Visitor Service Counsellor

Job Description: Visitor Services Counsellor

Role:

• Promote the Tofino destination by providing exceptional and personalized service that encourages exploration and discovery and converts inquiries into bookings of activities, attractions and services. This creates higher visitor satisfaction, increased spending, return visits and destination advocacy.

Responsibilities:

• Welcome all visitors to the Visitor Center and/or mobile activation’s. Determine needs and service visitors by providing complete and accurate information;
• Assist visitors in a professional, prompt and friendly manner via email, social media, phone, mail, and in person;
• Assist visitors with accommodations, tours, ferry reservations etc. in response to visitor requests as needed/requested;
• Maintain high level of community knowledge on activities and attractions;
• Research relevant community information (events, services, facilities) that may be of interest to visitor;
• Keep brochure racks, retail displays and storage organized and well-stocked. Re-order brochures when necessary;
• Accurately record visitor statistical data in accordance with Tourism Tofino specifications;
• Maintain and update files and reference materials for the Visitor Center on a continual basis;
• Post current information of interest to the visitor (Road Reports, Tourist Alert, Weather, Fisheries, etc.);
• Make sales transactions for merchandise sold and do daily cash-out reports;
• Provide visitor services at special events or festivals;
• Wear clean and well-maintained designated uniform and nametag while on shift;
• Attend monthly meetings and training events such as: in-service training, product knowledge, familiarization tours, and site visits;
• Fulfill information requests and distribute Tourism Tofino materials while developing and maintaining excellent member relations;
• Maintain facilities and grounds as needed.
• Other duties as assigned by Visitor Services Manager.