Guest Services Agent

Guest Services Agent
Job Number # 
24061
Employer 
Black Rock Oceanfront Resort
Job Location(s) 
Ucluelet
Number of Positions 
2
Date Posted 
Sep 14, 2021
Apply By 
Oct 11, 2021
Start Date 
ASAP
Schedule 
Full Time
Hours 
3pm-11pm
Wage 
$16 per hour
NOC Code 
6525
Source 
Employer
Details 

While working with Black Rock Oceanfront Resort, and its affiliates, the right candidate will conduct themselves in accordance with our Core Values: Take Ownership, Integrity, Make a Difference, Professionalism.

The Guest Services Agent excels in both sales and customer service. As a presence on the front desk, you are often the first contact with guests as they arrive at Black Rock Oceanfront Resort. Multi-tasking and working under pressure are also essential since you are responsible for operating the multi-line telephone switchboard, checking guests in/out, and acting as the central point for many internal/external guest communications.

Qualifications 

Competencies Required:

  • Education/Experience
    • Minimum 1-2 Years Housekeeping/Front Desk Experience
    • Education in Tourism and Hospitality Strongly Preferred
  • Skills
    • Exceptional Customer Service and Sales
    • Familiarity with Using a Computer and Common Software Programs
    • Familiarity with Hotel Management Software would be an asset
    • Ability to Multi-Task
    • Excellent Verbal, Listening, and Written Communication Skills
    • Ability to Maintain High Service Standard in Pressure Situations

Job Duties:

  • Use property management software to check in/out guests, manage reservations, and take payments/deposits
  • Provide guests with information about Black Rock Oceanfront Resort and the surrounding area
  • Exceed guests’ expectations by providing exceptional customer service, maintaining a professional attitude, and being creative in order to satisfy guest requests
  • Communicate with Housekeeping and other departments to ensure seamless co-ordination and proper follow-through
  • Answer telephone calls on the multi-line switchboard and respond to enquiries and bookings, forward calls to appropriate staff
  • Maximize hotel revenue opportunities through strong sales techniques
  • Comply with all Black Rock Health & Safety and Security regulations
  • Strictly adhere to all Black Rock Oceanfront Resort policies and procedures

Benefits:

  • Medical/Dental benefits, after 6 months of employment
  • Other Staff Benefits and Perks

Hours:

While flexibility in schedule is appreciated because 24/7 coverage is need for Guest Services, we are specifically looking for someone interested in the 3:00-11:00pm shift.

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

Subject to the successful candidate’s performance, and competition from other potential candidates, there is an opportunity for advancement to other roles or positions within the company.

How to Apply 

https://blackrockresort.bamboohr.com/jobs/view.php?id=54