Front Desk Agent

Hours: Full time hours – five days on, two day weekends. 8 hour shifts. Part time applications will also be considered for anyone who has their own accommodation.

Details: Cox Bay Beach Resort is seeking a hardworking, self-motivated and disciplined person to join our Front Desk team on the Wild West Coast. Must be able to commit to 6-month employment, staff accommodation available for full time employees. Preference given to those with knowledge of the Tofino area and previous Front Desk experience. Must be willing to work a variety of hours, including days, evenings, weekends and holidays.

Duties:

• Book reservations, process telephone calls, provide information on hotel facilities & services
• Provide general information about points of interest in the area
• Investigate & resolve complaints when required
• Answering phones and greeting all guests promptly and in a friendly and courteous manner
• Confident and efficient with all technical aspects of the front desk; ICS systems, phone systems – or the willingness to learn
• Process guest check-ins/departures, calculate & receive payments, balance cash.
• Clerical duties
• Perform light housekeeping and cleaning
• Completing daily job duties and helping with other departments when and where needed
• Responsible for the opening and closing of the front office