Front Desk Agent

Job Duties

• Greet guests with a smile and answer their questions as required.
• Responsible for checking guests in and out of the Hotel.
• Issues room keys, information about the resort and restaurant and our facilities
• Works in conjunction with the bell staff to assist guests to their rooms.
• Answers various questions from guests.
• Arranges transportation for guests.
• Computes bills, collects payment and makes change for guests.
• Makes coffee in the morning for guests.
• Runs various reports on the computer for management.
• Other duties as assigned.
• Count and verify cash, shift activity, keys etc
• Complete shift audits as required.
• Check all unresolved departures.
• Review service requests for arrivals.
• Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
• Complete in-house bucket check.
• Complete welcome calls.
• Clean and tidy front desk area.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
• Take and record telephone, e-mail, or written message for staff members.
• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Provide information to staff and/or clients about special activities.
• Observe and report any security issues to the Resort management.
• Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence.
• Performs other duties as required