Front Desk Hotel Agent

MacKenzie Beach Resort offers Cabins, Airstreams and camping with onsite café and restaurant. Other amenities include bike and surf rentals as well as an on-site sauna.

MacKenzie Beach Resort is seeking a hardworking, self-motivated and disciplined individual to join our front desk team. Must be willing to work a variety of hours, including days, evenings, weekends, holidays and occasional overtime. This position is full time and permanent based out of our resort in Tofino, BC.

The position pays $17.50 per hour, based on a 35-40 hours per weeks plus 4% paid vacation. No benefits are included with the position.

Job Duties:

• Maintain an inventory of guest reservations, available vacancies and room assignments.
• Answer inquiries by phone and email, provide relevant information about the resort including available amenities and services.
• Provide general information about the local area.
• Investigate and resolve complaints in a professional and courteous manner.
• Register arriving guests and provide relevant information about accommodation as well as local area.
• Assist with housekeeping on busy days as needed
• Conduct proper check-outs for departing guests. Present statements of charges to departing guests and ensure correct payment is charged.
• Ensure that front desk and office area is kept clean, tidy and presentable at all times.
• Responsible for opening and/or closing office.