Year Round. Must be flexible, available evenings, weekends, and holidays
Wage
Salary. MSP, Extended Medical/Dental Coverage
NOC Code
6525
Source
Employer
Details
Coordinates all aspects of Guest Services.
Seeks feedback on guest satisfaction; resolving problems in accordance with our Mission, Vision, & Values
Manages the Standard Operating Procedures’ process in relation to policies, procedures, training & systems relating to Guest Services.
Involved in the hiring, on boarding, training, evaluation, discipline, and mentorship process with all Guest Services Associates, which include Guest Services Agents, Night Auditors, Security Agents, Concierges and Bell
Harvests a cooperative team spirit by listening, coaching, providing positive feedback, sharing experiences & developing others.
Conducts ongoing staff meetings and maintains regular operations communication
Schedule staff ensuring a balance exists between guest service and fiscal responsibility
Forecast, implement, monitor, control and report on the budget and its various components (labour cost, inventory etc.) to maximize revenue and minimize expenses. Ensure appropriate controls are in place to prevent misuse of supplies and resources.
Ensure the Guests services team always has the tools to do their job
Ensure group masters and rooming lists are accurate in conjunction with the Sales team
Ensure packaging details are entered and serviced accurately while being web maximized
Train and coach selling techniques and strategies for the Guest Services Team
Update our rates and availability on Booking.com, Expedia, Tourism Tofino and PRVC
Update and monitor stay controls, selling strategies, guarantees, deposits, in house selling calendar, cancellations, & no shows
Qualifications
Previous Hospitality Management required, Guest Services or Housekeeping
Education in Hospitality Management preferred
Excellent verbal, listening, and written communication skills