Middle Beach Lodge is seeking a responsible Front Desk Agent with extensive customer service experience. Hospitality experience is preferred but not necessary. The candidate must possess a professional demeanor, be skilled at the art of multi-tasking and consistently offer friendly and engaging service.
Duties include but are not limited to:
- Daily check ins and check outs
- Making telephone reservations and online bookings
- Preparing bills, processing payments, cashing-out and reconciling cash with total sales
- Running daily end of shift audit reports
- Dealing with guest inquiries and concerns
- Providing general information about Tofino and the Pacific Rim National Park
- Responsible for proper stocking of shelves, counters, and racks of merchandise and keeping them organized and fully replenished
- Hosting guests in a professional and welcoming manner
- Maintaining coffee bar, lounge and bathroom areas
- May be required to do light kitchen duties such as coffee, baking cookies for guests, dishes and bar tending.