Resource Centre Advisor

Job Number #

18119

Employer

Island Work Transitions Inc. (WorkBC)

Job Location(s)

Port Alberni

Number of Positions

1

Date Posted

Jul 22, 2026

Apply By

Jul 31, 2026

Start Date

ASAP

Schedule

Full Time

Hours

37.5 hours/week (Monday - Friday, 7.5 hr shifts with a 1/2 unpaid lunch)

Wage

$23.00/hour

NOC Code

4212

Source

Employer

Details

Island Work Transitions, Inc. (IWT) provides WorkBC Employment Services to communities in the Alberni-Clayoquot region, as a subcontractor to Central Vancouver Island Job Opportunities Building Society (CVIJOBS) in Parksville-Qualicum.

IWT is looking to hire a full time Resource Centre Advisor to provide front line support for our Port Alberni office. This position includes Extended Health Benefits including vision and dental coverage.

Under the general direction of the IWT management team, the role of Resource Centre Advisors is to:

Provide intake and reception services.
Oversee the Self-Serve Resource Centre (job seeker computer lab).
Assist clients with registering for and applying for employment services through the provincial Online Employment Services Portal.
Assess client needs and refer to employment counselling services and other community resources as appropriate, according to their individual needs and eligibility.
Provide awareness and navigation support to clients on available employment resources, supports and services.
Supply information on job opportunities, community services, labour market information, and employment resource materials to groups or one on one.
Assist clients with using office equipment for job searching, resume/cover letter writing, and accessing job search and employment-focused workshops.
Facilitate small scale job search and employment-related workshops.
Post, edit and update our online job board with local job postings.
Manage IWT’s web presence/social media, updating online content regularly.

Qualifications

Key Requirements:

Must complete a Criminal Record Check which allows one to work in the vulnerable peoples sector (required by all staff).
Grade 12 completion.
Experience providing customer service and resolving issues, both in person and in a virtual service delivery environment.
Experience working with individuals with complex barriers and a broad range of cultural backgrounds.
Exceptional organization and customer service skills.
Strong computer skills using Microsoft Office, database systems, email and Internet.
Proven teamwork skills which demonstrate collaboration, flexibility, and respectful relations with others.
Well-developed interpersonal skills, including the ability to communicate effectively with participants, co-workers and community partners.
Highly developed written communication skills, with a command of English sufficient to create, edit and proofread flawless resumes and cover letters
Skilled in assertiveness and conflict management; able to deal with challenging client behaviour in a calm, empathetic, firm, and professional manner.

Preferred:

Post-secondary certificate or diploma in a social service field
Previous work in a related discipline such as social services, human resources, education, or career counseling.

How to Apply

Please email your cover letter and resume to:

Jynaya Gray, Chief Operating Officer, Island Works Transitions Inc.

Email: jgray@avemployment.ca

*Please ensure the title of the position you are applying for is in the email subject line*

Closing Date: Friday, July 31, 2026