- Welcome all visitors to the Visitor Centre and/or mobile activations (ChesterVan and kiosk), determine needs and service visitors by providing complete and accurate information;
- Assist visitors in a professional, prompt and friendly manner via email, social media, phone, mail, and in person;
- Assist visitors with accommodations, tours, ferry reservations etc. in response to visitor requests as needed/requested;
- Maintain high level of community knowledge on activities and attractions;
- Research relevant community information (events, services, facilities) that may be of interest to visitor;
- Keep brochure racks and storage organized and well-stocked. Re-order brochures when necessary;
- Accurately record visitor statistical data in accordance with Tourism Tofino specifications;
- Maintain and update files and reference materials for the Visitor Centre on a continual basis;
- Post current information of interest to the visitor (Road Reports, Tourist Alert, Weather, Fisheries, etc.);
- Make sales transactions for merchandise sold and do daily cash-out reports;
- Provide visitor services at special events or festivals;
- Wear clean and well maintained designated uniform and nametag while on shift;
- Attend monthly meetings and training events such as: in-service training, product knowledge, familiarization tours, and site visits;
- Distribute Tourism Tofino materials while developing and maintaining excellent member relations;
- Approach visitors and encourage them to participate in a tourism research survey, meet data collection quotas.
- Other duties as assigned by Visitor Services Manager Guide requests.
Reports to:
Job Classification:
- Visitor Services Counsellor – Part-time, hourly
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