Job purpose
As a Food and Beverage Manager, you are responsible for managing operations of all Food and Beverage outlets to deliver excellent guest experiences. A Food and Beverage Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines.
Duties and responsibilities
- Manage all Food and Beverage operations including restaurant, lounge and catering
- Maintain exceptional levels of customer service
- Ensure compliance of Best Western brand standards
- Recruit, manage, train and develop the Food and Beverage team
- Manage guest queries in a timely and efficient manner
- Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
- Set departmental targets and objectives, work schedules, budgets, and policies
- Help develop menus with other members of Food and Beverage team
- Ordering all food and beverage products as and when required
- Accountable for monthly physical inventory counts
- Incentivize team members to maximize sales and revenue
- Carry out staff performance reviews
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Ensure communication meetings are conducted and post-meeting minutes generated
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
- Comply with hotel security, fire regulations, liquor licensing and all health and safety legislation
Skills and Abilities
- Management and/or supervisory Food and Beverage experience
- Able to meet financial targets
- Ability to comply with all Food and Beverage brand standards
- Ability to work under pressure
- Excellent grooming standards
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams