Ucluelet Petro Canada is seeking a year round Automotive counter person/Service Advisor. Customer Service experience in a busy environment is essential. Hours may range between part-time & full-time Monday - Friday as needed, based on seasonal requirements. Wage is based on experience. Top wages available for a qualified & experienced person. Position to commence immediately.

This person will be responsible for customer service, parts sales and service advice at an auto parts/repair facility. In this position, your responsibilities will include but are not limited to;

• Assist all customers in a friendly, professional and efficient manner;
• Answer phone calls: book appointments, assigning jobs to appropriate days based on length of job, availability of parts;
• Order parts for upcoming appointments and walk-in customers. Locate parts from outside sources and order if necessary;
• Log inventory when ordered parts have been received, tag with customer info;
• Follow up on back-ordered parts;
• Prepare price quotes over the phone and offer status updates on shipments of parts. Duties may also involve offering basic advice about parts selection;
• Take inventory of stock on shelves and order to maintain minimum levels;
• Keep orderly records of all repair orders, invoices, insurance estimates and special-order parts;
• Manage and update invoices, ensuring billing is accurate;
• Maintain professional appearance. Have the ability to deal with problems in a timely, efficient & communicative manner as they arise. Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers;
• Work closely with the mechanical department, delegating and directing tasks, monitoring the progress of current projects;
• Maintain a strong working knowledge of all industry standards and practices as well as the company's products and services;
• Maintain strong relationships with manufacturers, dealers, and sales representatives;
• Other tasks as assigned.