While working with Black Rock Oceanfront Resort, and its affiliates, the right candidate will conduct themselves in accordance with our Core Values: Take Ownership, Integrity, Make a Difference, Professionalism.

This role serves as a direct outlets leader with a primary focus is night/day F&B service operations and managing the guest experience. In addition, this role is key to the ongoing coaching & training of service staff on the floor. This position guides F&B associates to drive exceptional guest service, cultivate employee engagement and maximize F&B financial performance.

Job Description

• Opening, closing and outlet service support
• Beverage program management and sales as required
• Maintain accurate and updated standard operation procedures in partnership with leadership team
• Employee Recognition
• F&B service training programs
• Support the orchestration and design of service
• Performance feedback and coaching of all F&B service staff
• Ensuring that F&B employees consistently have the tools to do their job
• Systems management, specifically Visual 1 support
• Build guest loyalty through service standards & quality assurance
• Solicits feedback from both employees and guests to continually enhance operations
• Accommodate guests and conduct floor operations
• Administrative support – Can include: Ordering, Scheduling, Menu detail and formatting
• Exceed guests’ expectations by providing exceptional customer service and anticipating guests’ needs
• Help serving staff maximize food and drink revenue by employing strong sales techniques
• Communicate with Culinary and Front of House to ensure quality of product and service is maintained
• Comply with all Black Rock Health & Safety and Security regulations
• Strictly adhere to all Black Rock Oceanfront Resort policies and procedures

Benefits

• Medical/Dental benefits, after 6 months of employment
• Other Staff Benefits and Perks

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

Subject to the successful candidate’s performance, and competition from other potential candidates, there is an opportunity for advancement to other roles or positions within the company.