While working with Black Rock Oceanfront Resort, and its affiliates, the right candidate will conduct themselves in accordance with our Core Values: Take Ownership, Integrity, Make a Difference, Professionalism.
Responsibilities:
Assign Guest Rooms and Common Areas to Housekeeping staff.
Conduct daily walk-throughs and quality checks to drive cleanliness, productivity, efficiency, exceptional service, and guest satisfaction at all points of contact.
Drive effective communication across the housekeeping and laundry departments to ensure consistency, cohesiveness and clear understanding of objectives and priorities.
Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
Assist and document instances of guest or employee incidents.
Ensure adherence to all company and brand policies, practices, procedures, and guidelines.
Maintain and communicate an up-to-date body of knowledge regarding proper use of and maintenance of laundry equipment, chemical usage, and care of linens.
Make recommendations to meet and exceed company objectives and to enhance service and operational efficiency.
Perform other duties as needed and as directed by management team.
Wage and Benefits
Medical/Dental benefits
Other Staff Benefits and Perks
Qualifications
Dedication to the guest experience and resort
Attention to detail
A team player
Ability to adapt to changing
Excellent written and verbal communication
Ability to work with little supervision and maintain high level of care
Flexible schedule
Previous supervisory experience
Excellent understanding of quality housekeeping practices