Job description

Attitude & Work Ethic

Do you appreciate a strong work-life balance? You will no longer need to work evenings or weekends and we close for a week every year for Christmas. Want to save money and get fit by cycling to work? We have a cycle-friendly workplace with an eyeglass-shaped bike rack and in-office shower. Have you ever wanted to be like Steve Jobs and wear the same clothes every day to conserve your energy for higher-level thinking? We provide you with 5 pairs of black scrubs. Want to save money on lunch? Due to a miscommunication with our contractor, we now have the most expensively renovated staff lounge in Port Alberni!

Are you eager to learn all aspects of optometric patient care and vision health? Do you have a steady and consistent demeanor? Do you value excellence? Are you able to overcome the fear of asking questions? Do you enjoy being part of a close team and taking responsibility for the mutual success of all through your individual performance? Above all, are you kind and patient-centric? Will you be able to leave each patient with a feeling of wellbeing?

As a VCC, you will utilize technology in all aspect of your responsibilities including Electronic Medical Records. An openness to learning new technology is essential to your role, as is a desire to continuously improve the ways the office leverages EMR to deliver patient care.

What the heck is a VCC?

Central to the patient experience, as a Vision Care Coordinator, you ensure that every patient seen by our team receives the best in personal connection and leading-edge medical care. You are responsible for accurate patient histories, diagnostic testing and image capture with advanced optometric equipment. You facilitate smart patient flow from reception to the exam room to the eyewear gallery, working seamlessly with colleagues. This is the ideal opportunity to launch and grow your career in healthcare with on-the-job training in every facet of patient support.

Responsibilities

• Prepare all exam rooms including sterilization and calibration of instruments
• Obtain and record patient’s preliminary case history
• Administer eye drops
• Diagnostic testing as directed by optometrist
• Utilize electronic medical records to assist doctor in exam room as medical note taker
• Assist with contact lens training, diagnostic lens orders and follow up patient visits
• Learn all facets of patient reception and optical styling and sales to provide backup to team when necessary
• Other duties as requested by leadership team

Qualifications

Skills

• Proficient in use of internet and Microsoft Office
• Solid keyboarding skills: 50 WPM
• Excellent spelling and clear communication
• Familiarity with optometry or medical office protocols an asset but not necessary
• Strong ability to function on multiple tracks at the same time
• Self-starter with willingness to move things forward in a professional manner

Attitude

• Passion for patient care and concern for others
• Curious and engaged, eager to grow in professional knowledge
• Able to frame things in a positive manner and see the good
• Self-confident
• Committed to personal excellence