Reporting to the Housekeeping Manager, the Housekeeping Supervisor plays a pivotal role in maintaining the highest standards of cleanliness and guest satisfaction. The Housekeeping Supervisor will assist in leading a dedicated team of housekeeping staff, take part in establishning efficient cleaning protocols, training programs and managing inventory. Exceptional communication, organizational skills, and a keen eye for detail are essential in this role. The ideal candidate will foster a warm, friendly and positive atmosphere, contributing to the overall success of our guest experience.
Full time & long term contract available.
Here at Ocean Village we have a fantastic team of friendly, fun + hardworking staff!
KEY RESPONSIBILITIES
-Lead and motivate the housekeeping team by setting clear expectations, providing training and fostering a collaborative work environment
-Running the housekeeping department on the Housekeeping Managers weekend and vacation periods
-Assist in monitoring and managing housekeeping supplies and equipment. Coordinate with the Housekeeping Manager to maintain inventory levels to support daily operations, and assisting in making orders of supplies
-Organizing storage and workspaces
-Maintaining effective communication with other departments to ensure the best guest experience
-Prioritizing guest satisfaction by promptly addressing guest requests, complaints and feedback related to housekeeping services
-Conducting regular inspections of cabins and public spaces to maintain quality and address any issues promptly
-On days where the Housekeeping Manager is absent, the supervisor is responsible for handling any issues or emergencies related to the housekeeping department and promptly finding solutions
-Providing regular reports and updates to the Housekeeping Manager regarding the housekeeping staff
-Previous experience in housekeeping supervision, preferably in a resort, hotel or similar setting
-Strong leadership skills and supervisory skills to supervise the housekeeping staff effectively
-Excellent communication skills when interacting with guests, staff, and other resort departments
-Ability to work well with different personalities and cultures
-Ability to maintain a high level of work ethic and attention to detail
-Highly responsible and reliable