JOB SUMMARY
Under general supervision the Vacation Home Attendant (Housekeeper) is responsible for cleaning the suite interior and immediate areas to include patio, balcony and/or deck of the assigned suite in accordance with company policies and procedures, provincial, federal, and local authority guide-lines ensuring a clean, sanitary and inviting suite for the guest.
ESSENTIAL JOB FUNCTIONS
EDUCATION REQUIREMENTS
High School Diploma or equivalent.
EXPERIENCE
A minimum of six (6) months of experience in the Housekeeping field required.
SKILLS, KNOWLEDGE & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
Knowledge of cleaning and sanitation products, techniques and methods.
Working knowledge of operating cleaning equipment.
Fluent in English and excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency situation and takes appropriate action.
Able to establish and maintain a cooperative working relation.
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
Performs well with frequent interruptions and/or distractions.
Ability to consistently demonstrate how We Love to Say Yes™ by maintaining the highest standards of professionalism when interacting with team members, management, members, owners, and guests.
ADDITIONAL INFORMATION
Eligible employees may receive a quarterly "SALT" bonus if the property achieves established performance measures.
Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities.