Front Desk Agent

Job Number #

31130

Employer

MacKenzie Beach Resort

Job Location(s)

Tofino

Number of Positions

1

Date Posted

Jan 28, 2025

Apply By

Feb 02, 2025

Start Date

ASAP

Schedule

Full Time

Hours

30-40 hours/week

Wage

$18.75/hour

NOC Code

6525

Source

Employer

Details

Front desk responsibilities:

Acknowledge and greet guests with a warm and friendly greeting.
Maintain a high level of customer service at all times, develop relationships with guests, provide maximum personalized guest experience for repeat and future guests.
Review daily arrivals, identify potential problems with room activity and take appropriate action.
Collect resort revenue by entering services and changes, computing bills, and obtaining payments accurately.
Make reservations and assist guests with the booking processes.
Conduct a regular check of waitlist reservations and contact customers in the event of availability in order to ensure maximum occupancy.
Answer phone call inquiries and attend to any concerns and/or requests and respond to guest emails in a professional, courteous manner, while reporting issues to the appropriate member of the management team.

Qualifications

Required Skills

Excellent organizational and multitasking abilities to handle multiple responsibilities and prioritize tasks.
Proficient in using office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook).
Exceptional communication skills, both written and verbal, to interact with staff and guests for the ultimate experience.
Attention to detail and accuracy in administrative tasks and maintaining records.
Problem-solving and decision-making skills to address issues, make informed judgments and handle unexpected situations effectively

Required Qualifications

High school diploma or equivalent; a bachelor's degree in business administration or a related field is preferred.
Previous hospitality/front desk experience
Proficiency in using office software and technology.
Excellent organizational and time management skills.
Ability to maintain confidentiality and handle sensitive information.
Strong problem-solving and decision-making abilities.
Effective communication and interpersonal skills.

How to Apply