The first point of contact for guest during office hours, our front desk receptionist is responsible for providing excellent customer service welcoming guest and registering them upon arrival, The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. Answering guest queries in-person, over the phone and via e-mail. Clearly explaining campground rules, essential information and providing general knowledge about the area and points of interest. General office administration task & light cleaning duties.