Resource Centre Advisor

Job Number #

31872

Employer

Island Work Transitions Inc (WorkBC Centre Tofino/Ucluelet)

Job Location(s)

Tofino

Ucluelet

Number of Positions

1

Date Posted

Sep 02, 2025

Apply By

Sep 19, 2025

Start Date

ASAP

Schedule

Part Time

Hours

Monday (9:30-5:30), Wednesday & Friday (8:30-4:30)

Wage

$21.00/hour

NOC Code

4156

Source

Employer

Details

Position: Resource Centre Advisor

Island Work Transitions Inc. (IWT) provides WorkBC Employment Services to communities in the Alberni-Clayoquot region, as a subcontractor to Central Vancouver Island Job Opportunities Building Society (CVIJOBS) in Parksville-Qualicum.

We are currently seeking a part-time candidate to fill the important position of a Resource Centre Advisor in our Tofino location. The successful candidate will need to be available Monday (9:30 - 5:30), Wednesday (8:30 - 4:30), Friday (8:30 - 4:30), and available for occasional shifts at our Ucluelet office on Tuesdays and Thursdays (not required, but would be ideal).

As a Resource Centre Advisor, you will provide quality customer service, guidance and assistance to clients accessing employment services who require one on one assistance in our self-serve resource centre. In this centre, clients are provided with space, tools and technology to focus on their job search activities at their own leisure, while having professional, friendly staff available to assist when needed.

Duties/Responsibilities

Welcoming, registering and assessing client needs
Referring clients to Employment Counselling for Training, Wage Subsidy, Self-Employment and Job Creation Partnership needs
Providing instruction and direction to clients regarding the resources, and how to use them, including: on-line tools, resume and job search resources and training and career planning tools
Critiquing clients’ self-marketing tools and referring to appropriate Employment Counselling resources within the Centre
Coaching individual clients on an as-needed basis
Responding to client/employer enquiries and providing assistance as required
Building rapport with employers
Maintaining current knowledge on community services
Marketing services and job opportunities on social media
Keeping up with new developments within local and regional labour market and available training programs, and distributing this information to clients
Maintaining a library of current job postings
Providing technical support regarding the use of computers, video monitors, facsimile machines, photocopier, etc.
Liaising with other community partners to ensure seamless service delivery to clients

Qualifications

Requirements

Grade 12 completion
Must have a clean criminal record, and be able to work with vulnerable people
Experienced in providing great customer service and assisting in resolving client issues
Comfortable and confident in assisting clients with complex barriers and a broad range of cultural backgrounds
Strong computer skills using Microsoft Word, email, internet navigation and data entry
Highly developed written communication skills to assist with the creation, editing and proofreading of professional quality resumes and cover letters
Skilled in conflict resolution and assertive communication; must be able to professionally deal with challenging client behaviours in a calm, empathetic, and respectful but firm manner
Formal education or previous work in a related industry such as social services, human resources, education or career counselling an asset

How to Apply

IWT is committed to inclusivity in hiring. We invite applications from members of the following groups: women; visible minorities; Indigenous Peoples; persons with disabilities; persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+); and current or recent recipients of assistance under BC’s Employment and Assistance Act/Employment and Assistance for Persons with Disabilities Act.

Please email your resume and cover letter, including your email address, in confidence to:

Mary Ruff

Manager of West Coast Operations

Island Work Transitions Inc

Email: mruff@avemployment.ca