Service Advisor

Job Number #

33853

Employer

B&A Transmissions LTD.

Job Location(s)

Port Alberni

Number of Positions

1

Date Posted

Sep 11, 2026

Apply By

Sep 24, 2026

Start Date

2026-09-28

Schedule

Full Time

Hours

40 hours per week Monday-Friday

Wage

$22-$25 per hour depending on experience

NOC Code

6552

Source

Employer

Details

We are a very busy automotive transmission repair shop located in Port Alberni since 2007. We are hiring a Service Advisor to handle the front end of the business for improved customer service to assess their vehicle needs and guide them through the repair process with transparency and professionalism.

Welcoming customers and discussing their needs
Answering customer inquires, either in person or on the phone
Develop repair estimates by taking the cost of materials, supplies, and labour into consideration;
Prepare repair orders by detailing the vehicle's problems or symptoms
Schedule customer car repairs
Coordinate with the automotive repair team to prioritize work orders and ensure timely completion of services
Maintaining automotive records by keeping track of problems and corrective actions

Qualifications

Skills Needed

Strong communication skills, both written and verbal
Strong customer service skills in order to handle customer complaints and questions effectively
Critical thinking, organization, time management and problem-solving skills to perform their job successfully
Knowledge of digital technology including the ability to use the internet and the appropriate software. Proficiency with Shop monkey software would be an asset.
Ability to interpret technical terms to the customers
Tolerant and friendly and patience to cope with different customers' personalities
Decision-making skills
Valid Class 5 Drivers Licence
Analytical thinking

Experiencе

Previous experience or familiarity with automotive service processes is highly preferred
Hands-on mechanic experience or strong mechanical knowledge to confidently discuss vehicle repairs and maintenance options
Proven customer service skills with the ability to communicate effectively and build rapport with diverse clients
Ability to handle payment transactions accurately while maintaining professionalism under pressure
Knowledge of automotive repair procedures, parts, and technical terminology enhances your effectiveness in this role

How to Apply

Email resume to: batransmissions07@gmail.com