MBR is hiring an Assistant General Manager to support the General Manager in overseeing all aspects of resort operations — guest experience, front office, housekeeping, maintenance coordination, staff supervision, and administrative operations. This is a leadership role suited to someone who thrives in a fast-paced, guest-facing environment and wants real ownership over how a property runs.
What You'll Do
- Act as the primary on-property leader in the General Manager's absence, with full authority to resolve operational and guest issues
- Oversee daily operations across front desk, housekeeping, and grounds/maintenance to ensure smooth, consistent guest experiences
- Supervise, schedule, and support front-line staff; assist with hiring, onboarding, and performance management
- Handle escalated guest concerns and service recovery with sound judgment and a calm, solutions-first approach
- Support budgeting, payroll administration, and expense tracking in coordination with the General Manager
- Monitor and help maintain quality, safety, and brand standards across all unit types (Airstreams, Surf Bungalows, cabins, Forest Camping, Spartan Imperial Mansion)
- Assist with vendor and contractor coordination for maintenance, supplies, and property upkeep
- Contribute to marketing, promotions, and local partnership initiatives as needed
- Step into General Manager responsibilities during absences, vacations, or peak-season support periods
Why Join MBR
- Work in one of the most beautiful coastal settings on Vancouver Island
- A close-knit, hands-on team environment with real decision-making responsibility
- Free Staff accommodation
- Phone Allowance
- Medical/Dental Benefits
Closing Date for Applications is November 17th, 2026
