Guest Services Agent

***Staff Housing Available with Full Time Employment***

The Guest Services Agent excels in both sales and customer service.  As a presence on the front desk, you are often the first contact with guests as they arrive at Black Rock Oceanfront Resort.  Multi-tasking and working under pressure are also essential since you are responsible for operating the multi-line telephone switchboard, checking guests in/out, and acting as the central point for many internal/external guest communications.

• Provide guests with information about Black Rock Oceanfront Resort and the surrounding area
• Exceed guests’ expectations by providing exceptional customer service, maintaining a professional attitude, and being creative in order to satisfy guest requests
• Communicate with Housekeeping and other departments to ensure seamless co-ordination and proper follow-through
• Answer telephone calls on the multi-line switchboard and respond to inquiries and bookings, forward calls to appropriate staff
• Maximize hotel revenue opportunities through strong sales techniques