Guest Services Agent

Guest Services Agent
Job Number # 
22080
Employer 
Black Rock Oceanfront Resort
Job Location(s) 
Tofino
Ucluelet
Number of Positions 
1
Date Posted 
Oct 08, 2020
Apply By 
Oct 29, 2020
NOC Code 
6525
Source 
Employer
Details 

***Staff Housing Available with Full Time Employment***

The Guest Services Agent excels in both sales and customer service.  As a presence on the front desk, you are often the first contact with guests as they arrive at Black Rock Oceanfront Resort.  Multi-tasking and working under pressure are also essential since you are responsible for operating the multi-line telephone switchboard, checking guests in/out, and acting as the central point for many internal/external guest communications.

  • Provide guests with information about Black Rock Oceanfront Resort and the surrounding area
  • Exceed guests’ expectations by providing exceptional customer service, maintaining a professional attitude, and being creative in order to satisfy guest requests
  • Communicate with Housekeeping and other departments to ensure seamless co-ordination and proper follow-through
  • Answer telephone calls on the multi-line switchboard and respond to inquiries and bookings, forward calls to appropriate staff
  • Maximize hotel revenue opportunities through strong sales techniques
Qualifications 
  • Minimum 1-2 Years Front Desk Experience
  • Education in Tourism and Hospitality preferred, not required
  • Exceptional Customer Service and Sales
  • Ability to Multi-Task
  • Excellent Verbal, Listening, and Written Communication Skills
  • Ability to Maintain High Service Standard in Pressure Situations
How to Apply 

Email a resume to lworme@blackrockresort.com or submit a resume to the Front Desk