Job Listings for Ucluelet

Reef Point Cottages, in Ucluelet, is seeking a Front Desk Agent/Housekeeping Attendant. We are looking for someone who can multi-task and who can consistently offer friendly, professional service.

The start date is as soon as possible.

This is a full-time position, two 8 – hour front desk days and three 8 – hour housekeeping days. We can guarantee 30 – 40 hours per week. We can offer $15 per hour during the probationary period.

Summary of Responsibilities but are not limited to:

Front Desk:

• Daily check-ins and check-outs
• Making telephone reservations and online bookings
• Preparing bills, processing payments, cashing-out and reconciling cash with total sales
• Listen, handle and respond to guest concerns in a professional and effective manner
• Providing general information about Ucluelet, Pacific Rim National Park, and the surrounding area
• Liaise with our housekeeping staff to ensure all rooms are clean and ready to accommodate guests’ needs

Housekeeping:

• Clean up to 4 cottages a day
• Report any maintenance issues, fix when possible
• Keep up with laundry duties
• Maintain hot tub levels and stay over duties
• Preform other duties as assigned

PLAYSCHOOL CASUAL

Daily changing menu, prep and cook lunches, catering as well as frozen meal items.

JOB SUMMARY   

As part of the Member Reception Team, The Member Experience Associate is expected to provide the highest level of Member and Guest service at every point of contact, through the use of communications and organizational and interpersonal skills, so as to ensure our position as number one service-provider in the vacation ownership industry.

ESSENTIAL JOB FUNCTIONS

• Embraces Embarc’s Leadership Best Practices and Mission to help our Members create the best vacations of their lives
• Provides our Members and Guests with Authentic service
• Ensures all Members and Guests are welcomed and registered to Embarc and acts as an ambassador of Embarc
• Provides concierge services
• Must be able to provide information regarding local areas of interest for guests
• Liaises and assists all other departments as needed or assigned
• Administer all Club policies, procedures and standards
• Ensures all duties on daily task list are completed and other related duties as required
• Supports all Member Animation programs or initiatives
• Performs credit card handling duties
• Handling guests complaints and concerns in an efficient and timely matter, otherwise referring the matter to management
• Excellent oral and written communication skills
• Computer skills, ability to compose and create emails, letters and memos
• Responsible for securely issuing and consistently tracking keys for Members and Guests  which  may also include keys issued to and tracked for housekeeping and contractors/suppliers
• Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers
• Follow up on Lost & Found and Daily Log for any outstanding issues. Takes action as required and instructed.
• Willingly assists with other related tasks as required to facilitate daily operations or unusual circumstances
• Performs other related duties as assigned

• Benefits: Extensive benefits package for eligible candidates which may include BC MSP, extended health and dental and wellness allowance.
• Potential housing may be available.

Reports To

Housekeeping Manager

Job Summary

The housekeeper, under the direction of the Housekeeping Manager, will primarily be responsible to adhere to all appropriate workplace regulations and legislation regarding health and safety, accommodation standards, and company policies and procedures. This position will greet guests with a smile and answer their questions as required. This role will also be continually aware of, and maintain, the highest standards of professionalism by following the company dress code and/or wearing the company uniform. The housekeeper must possess high school diploma, GED, or equivalent and have work experience within the hospitality industry. You will be required to clean guests’ rooms as per standardized processes. You will be responsible cleaning common areas of the resort including breezeways, conference centre, offices, meeting rooms and kitchen areas. The primary role will be cleaning guest room accommodations, however from time to time you may be assigned other similar duties.  

Competencies

• Client/Customer Focus - Provides superior service to both internal and external customers.
• Communication - Expresses and transmits information with consistency and clarity.
• Cultural Sensitivity - Promotes an inclusive environment exemplified by understanding all cultural groups.
• Organization - Able to create or maintain processes to ensure all relevant information or tools are easily accessible.
• Problem Solving - Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships in order to solve. Use logic and analytical methods to come to realistic solution.
• Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
• Teamwork - Works cooperatively and effectively with others to reach a common goal. Participates actively in group activities fostering a team environment.
• Self-starter- works without or little supervision

Job Duties

• Adhere to all appropriate workplace regulations and legislation regarding health and safety, accommodation standards, and company policies and procedures
• Greet guests with a smile and answer their questions as required. Always makes eye contact with everyone's path we cross. 
• Be continually aware of, and maintain, the highest standards of professionalism by following the company dress code and/or wearing the company uniform
• Answer guest questions relating to the community, beaches and local activities including dining, current events, and attractions
• Ensure outstanding customer service is provided to all guests throughout their stay with the hotel
• Help to raise the standards within the Resort and bring new ideas about improvements.
• Cleaning guest rooms in accordance with our operating process
• Cleaning common area’s of the resort including breezeways, public restrooms, hot tub areas, and fitness facilities
• Maintain work area in a clean and professional manner at all times, ensuring proper tools and equipment are available when needed
• A clear understanding of using cleaning chemicals
• Washing, drying, folding, ironing laundries within the resort
• Maintain an ongoing knowledge of room locations, types of rooms , resort amenities, and knowledge of the area
• Use various selling techniques to promote other services the hotel offers
• Proactively attend to guest complaints in a professional manner
• Clear understanding of the processes of cleaning, and staging guests rooms
• Protect the health and safety of others by adopting safe work practices and reporting unsafe conditions immediately
• Maintain the cleanliness and appearance of the hotel common areas and guest rooms
• Inspect your personal protective equipment, ensure you have ample supply, and report and maintenance related items in guest rooms or on resort property.
• Strive to advance your knowledge, skills, and abilities and consistently share these with others

Guest Services experience essential.  Black Rock Oceanfront Resort is a high end destination on the edge of the rugged west coast and we pride ourselves on giving our guests the best visiting experience.

Traffic control, site set up and take down.

Reports To

General Manager

Job Summary

The Staff Accommodation Manager, under the direction of the General Manager, will primarily be responsible to ensure all appropriate workplace regulations, and legislation regarding health and safety, food preparation standards, and company policies and procedures are adhered to at all times. This position will ensure that safe work practices are being followed. This role will also ensure the effectiveness of employees through strategic hiring, assignment of duties, discipline, and dismissal. The Staff Accommodation Manager must possess a degree or an advanced degree in hospitality or a field related to the industry and two years of experience in a management role.

Competencies

• Accountability - Takes ownership of workloads and assigns workloads to others. 
• Coaching - Coaches other staff and residents of Staff accommodation to look after the facility, respect the facility as well as all other residents within staff accommodation. Defusing unwanted situations,, and placing the right control measures to ensure and safe and quiet living environment. 
• Communication - Continues to communicate with the residents about changes, communicates effectively through strong dialogue, memos, and updated tenancy agreements. Works with the accounting/administration team to ensure that we are up to date on statistical information. 
• Conflict Management - Foresees potential conflict and takes preventative steps. Handles conflict when it arises; and reports conflicts to the General Manager. Will conduct verbal and written warnings to the staff/tenants as required. 
• Cooperation - Works with others to prevent conflict. Works together to achieve some common goals. Creating a community environment, negating unwanted behaviors and not promoting the use of substances such as Alcohol.
• Decision Making - Makes concrete, well-informed and thought-out decisions that support the overall organization. Has the ability to make quick, effective decisions, and may have to respond to emergency type situations. Always thinking ahead and taking proactive approaches rather than reactive. 
• Leadership - Works well with a wide range of individuals to provide support, coaching, encouragement, and direction. Ensures staff housing is well maintained, clean, sanitary and reports all deficiencies. 

Job Duties

• Manages all “Tenancy Agreements”
• Provides orientation to all new employees.
• Ensure accommodation standards, and company policies and procedures are adhered to at all times
• Ensure that safe work practices are being followed. cleaning duties, fixing, repairing and reporting damages of the staff accommodation. 
• Ensure that all employees comply with company policies, procedures, and ethical standards
• Evaluate employee behavior  and provide feedback, coaching, and formal evaluations. Verbal and written warnings may be issued from time to time. Terminating a tenancy may also be required from time to time. 
• Oversee inspections of property and services to ensure compliance with licensing laws, health and safety, and other environmental impacts
• Attend to staff complaints, ensure building is safe and maintained at all times
• Coordinate activities at staff accommodation from time to time
• Maintain shift schedules to ensure manager coverage in staff accommodation is covered at all times. 
• Oversee staff and or any contracted sub trades to ensure that all required jobs are done correctly and effectively 
• Participate and conduct routine inspections

Excellent pay and good working environment.  No staff accommodation available.

Must have 1-3 years of experience in a Front Desk, Guest Service Agent capacity

Completion or training in Tourism and Hospitality an asset

Hotel/Resort Experience an asset

Strong customer service experience an asset

Blackberry Cove is a progressive, environmentally oriented marketplace, offering the Ukee community high quality, diverse and healthier products, and excellent reading - at the best price possible. You will be working with like-minded people and provide our customers a warm vibe and personal service. Shifts are generally 10am to 2pm or 2pm to 6pm. We are flexible as to shift hours and accommodating; offer generous employee discount throughout the store and provide access to lots of good books!