Job Listings for Tofino

The Role: Service Advisor

Are you a natural communicator with a passion for problem-solving? Do you excel at building relationships and thrive in dynamic, fast-paced environments? As a Service Advisor, you will serve as the primary point of contact between customers and our skilled technicians, ensuring seamless communication and outstanding service every step of the way.

If you have an eye for detail, a dedication to customer satisfaction, and a commitment to delivering clear and efficient solutions, we want you to be a part of our team. Bring your expertise, and let's work together to create exceptional experiences for our valued customers!

Key Responsibilities

• Greet customers, actively listen to concerns or issues regarding their vehicles and gather relevant information to determine the service requirements.
• Schedule service appointments, manage service bays, and ensure that there is no overlap or confusion in the service schedule.
• Communicate customer concerns and details to the service technicians and ensure that technicians have the necessary parts, tools, and information to complete the job.
• Assist in clearly communicating the scope of services being provided, as well as any recommended additional services, to ensure customers are fully informed and confident in their decision.
• Coordinate with the parts suppliers to ensure the required parts are available or ordered in time for the scheduled service. Receive and return parts to our suppliers and keep track of our inventory.
• Provide customers with cost estimates for repairs, maintenance, and other services, including labor and parts costs.
• Process payments through various methods (credit card, cash, charge accounts, etc.) and ensure that transactions are recorded accurately.
• Maintain accurate records of customer interactions, service history, and preferences, ensuring that data is organized and accessible for future interactions.
• Help build customer loyalty by providing excellent customer service, handling complaints or issues professionally, and recommending appropriate services for maintaining the vehicle

Rhino Coffee House is currently seeking to fill the position of General Manager. This position will be responsible for operation for both front and back end of Restaurant. 

Candidate should have a minimum of 5 years of restaurant manager experience and hopefully an understanding of operations in a tourist destination like Tofino. 

A good sense of humour is a must. 

Primary responsibilities include: 

General Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service. 

Financial Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs. 

Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures. 

Food safety and planning Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. 

Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. 

Responsible for ensuring consistent high quality of food preparation and service. 

Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.

Estimate food and beverage costs. 

Supervise portion control and quantities of preparation to minimize waste. 

Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies. 

Must be FoodSafe certified. Will uphold all FoodSafe guidelines. 

Guest service Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests. 

Operational responsibilities Ensure that proper security procedures are in place to protect employees, guests and company assets. Ensure a safe working and guest environment to reduce the risk of injury and accidents. 

Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness. Investigate and resolve complaints concerning food quality and service. 

Personnel Provide direction to employees regarding operational and procedural issues. Interview hourly employees. 

Direct hiring, supervision, development and, when necessary, termination of employees 

Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews. 

Maintain an accurate and up-to-date plan of restaurant staffing needs. 

Prepare schedules and ensure that the restaurant is staffed for all shifts. Community Involvement Provide strong presence in local community and high level of community involvement by restaurant and personnel. 

Work setting: The Whale Centre - Whale Watching, Bear Watching & Hot Springs Tours 

FULL TIME: Start August 2024

Summary: 

The front desk staff run the daily functions of our office. Duties include selling tours, opening/closing office, checking in guests taking reservations and working effectively with boat guides and other staff members to assure smooth-running tours and departures. The guest experience staff’s focus is selling tours. This person must be dynamic, well-spoken, outgoing, enjoy people, great at sales and enjoy working in a team environment. And like wildlife! 

Duties:

• Have local knowledge of wildlife
• Focus is on speaking with all persons walking in to the office, calling the office or emailing the office. 
• Take guest reservations accurately 
• Check people in for tours and assist guests with departure and greet them when they return from their tour
• Communicate with other staff to assure smooth running tours and happy guests. 
• Assist other staff members when needed
• Assist with online reservations and email inquiries 
• Answer questions via the phone 
• Close and settle payments and cash outs 
• Walking guests from the office to the dock 

Skills:

• Detail oriented 
• Strong communication skills
• Good customer service 
• Sales experience 
• Responsible, mature, safety-conscious 
• Available weekends, some evenings and holidays 
• Basic knowledge of marine wildlife 
• Must be able to multitask in a fast pace environment 

Salary: $18.00 - $22.00

Benefits: 

• Free wildlife tours 
• Staff discount at SALT

Accommodation available for the right person or couple. 

Savary Island Pie Company is looking for team members who are passionate in delivering quality and beautiful pies, bread, sandwiches and more.

Driving passengers around Tofino and Ucluelet and to/from other locations on Vancouver Island.

Respond to repair requests and make minor repairs and adjustments to heating, cooling, ventilating, plumbing and electrical systems - contact tradespersons for major repairs. Perform routine maintenance jobs such as painting and drywall repair. Maintain inventory of supplies and equipment. Make minor purchases as required. Perform daily inspections on the building systems and ensure smooth operation of the building systems. Provide general assistance to skilled trade persons such as mechanics, electricians, carpenters, plumbers, painters, and roofers. Coordinate the preparation of rooms and guest units prior to their arrival. Ensure that security and safety measures are in place. Move heavy furniture, equipment, and supplies. Supervise other staff members.

POSITION SUMMARY

Reporting to the Housekeeping Manager, the Room Attendant will provide for the comfort of guests by ensuring that the cabins and public areas are clean to a high standard and presented in a professional manner. A Room Attendant promotes a positive image of the property to guests, and must be pleasant and friendly.

Full time, year-round + seasonal available.

Here at Ocean Village we have a fantastic team of friendly, fun + hardworking staff!

Staff accommodation provided to the right candidate.

KEY RESPONSIBILITIES

-Clean and sanitize cabins. Some duties include (but are not limited too): Vacuuming, mopping, dusting, making beds, cleaning windows and washing dishes)

-Work closely with other departments to ensure guest satisfaction.

-Work diligently and independently.

-Manage your time efficiently to ensure all assigned cabins are clean by check-in time.

-Maintain a positive and organized working environment.

-Perform other job-related duties and special projects assigned.

Creative Salmon is Canada’s first producer of certified organic farm-raised salmon, growing Pacific Chinook salmon at 4 sites in the waters of Clayoquot Sound near Tofino.

Farm Technicians work five days out of seven. Sites are not camp-based; workers travel, by company boat, in and out each day. Farm Techs are responsible for general farm operations such as net cleaning, basic maintenance, assistance during harvesting, feeding and care of fish, operating boats and equipment, environmental monitoring, as well as other tasks. Because farming is a team effort, reliability and dependable attendance is key.

Starting wage is $24.21 per hour going to $24.71 after 3 months. Company paid benefits package, company matching+ RRSP, safety gear and wellness spending allowance after the wait period (3 consecutive months).