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Front Desk Agent

Front Desk Agent
Job Number # 
31130
Employer 
MacKenzie Beach Resort
Job Location(s) 
Tofino
Number of Positions 
1
Date Posted 
Nov 14, 2024
Apply By 
Dec 05, 2024
Start Date 
ASAP
Schedule 
Full Time
Hours 
30-40 hours/week
Wage 
$18.75/hour
NOC Code 
6525
Source 
Employer
Details 

Front desk responsibilities:

  • Acknowledge and greet guests with a warm and friendly greeting.
  • Maintain a high level of customer service at all times, develop relationships with guests, provide maximum personalized guest experience for repeat and future guests.
  • Review daily arrivals, identify potential problems with room activity and take appropriate action.
  • Collect resort revenue by entering services and changes, computing bills, and obtaining payments accurately.
  • Make reservations and assist guests with the booking processes.
  • Conduct a regular check of waitlist reservations and contact customers in the event of availability in order to ensure maximum occupancy.
  • Answer phone call inquiries and attend to any concerns and/or requests and respond to guest emails in a professional, courteous manner, while reporting issues to the appropriate member of the management team.
Qualifications 

Required Skills

  • Excellent organizational and multitasking abilities to handle multiple responsibilities and prioritize tasks.
  • Proficient in using office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook).
  • Exceptional communication skills, both written and verbal, to interact with staff and guests for the ultimate experience.
  • Attention to detail and accuracy in administrative tasks and maintaining records.
  • Problem-solving and decision-making skills to address issues, make informed judgments and handle unexpected situations effectively

Required Qualifications

  • High school diploma or equivalent; a bachelor's degree in business administration or a related field is preferred.
  • Previous hospitality/front desk experience
  • Proficiency in using office software and technology.
  • Excellent organizational and time management skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Strong problem-solving and decision-making abilities.
  • Effective communication and interpersonal skills.
How to Apply 

Please email zara@mackenziebeach.com