Response to Covid-19 Virus

Changes to Employment Service Delivery in Response to the Covid-19 Pandemic

Employment Counsellors and Resource Centre staff are available to work with you virtually or in-person. The number of available seats available for in-person service is limited by physical distancing requirements, so we recommend calling ahead first (see below), and we'll discuss how we can best serve your needs.

We follow the direction of the Provincial Health Officer and WorkSafeBC to minimize exposure to COVID-19.

What to expect when you arrive at our centres:

  1. You will be asked some screening questions at our front door, and instructions will be given for physical distancing and hygiene guidelines.
  2. You will be required to sanitize your hands, and to wear a non-medical face mask.
  3. Our washrooms are not open for client use – please ensure that you have used the facilities at home before your appointment.
  4. Appointments are for one individual at a time – do not arrive with children, family members, or pets – they will be asked to wait outside. Allowances will be made for service dogs and required personal assistants.
  5. Appointments will be limited in length to allow time for cleaning in between. Arriving more than 15 minutes late for a scheduled appointment will result in rescheduling.

What we are doing to keep you safe:

  • Our Resource Centres look a little different – while each of our offices has its own set-up, you will notice directional arrows, room dividers, Plexiglas on desks, and only a limited number of Resource Centre computers, to allow for physical distancing.
  • Use of some office equipment is limited – we are still offering free printing, photocopying, and faxing services, however staff will be performing these tasks for you, at a distance.
  • Physical distancing measures are in place – in-person meetings with an Employment Counsellor will take place in larger meeting rooms.
  • Staff will wear masks while providing one-on-one service to clients.
  • Thorough cleaning and sanitizing will take place at scheduled times, and continually throughout the day as needed between client visits.

How to contact us:

Please visit our CONTACT page from the Top Menu, or scroll down to the bottom of this page to see detailed information on hours and locations.

Information & Resources for Individuals and Businesses


City of Port Alberni - Announcements and news related to Covid-19 developments will be posted on this site.

District of Ucluelet  - News and updates for residents and businesses.

District of Tofino - News and updates for residents and businesses.

British Columbia

BC - Covid-19 Provincial Support and Information - Frequently updated information on BC supports for employment & finances, child care, transportation, health care, and other services affected by closures or reductions. The BC Emergency Benefit for Workers includes a one-time $1,000.00 payment who lost income because of Covid-19.

BC's Restart Plan - The government of BC's plan to gradually restart the economy while ensuring that protective measures remain in place to keep everyone safe.

WorkSafeBC - Returning to Work Safely - If you are a business reopening, or a worker returning to the job, the provincial workplace safety authority provides detailed guidance and plans on how to reopen safely, and how to get help.

Service BC Location in Port Alberni - This site provides links to online provincial serviceas income and disability assistance, residential tenancy, childcare benefits, and more.


Government of Canada Emergency Response Benefit Application page - If you have stopped working because of COVID-19, the Canada Emergency Response Benefit (CERB) may provide you with temporary income support. The CERB provides $500 a week for up to 16 weeks. Follow the steps on this page to apply.

Government of Canada's Covid-19 Economic Response Plan - Information on all the Supports to Individuals and for Businesses to help stabilize the economy during this challenging period. This site is updated frequently and includes information and links on new programs such as Canada's Emergency Response Benefit and the new 75% Wage Subsidy for businesses.

Government of Canada, Coronavirus Disease - Benefits and Services - Information for Individuals and Businesses - EI Benefits, Changes to Service Canada Centre operations, Canada Child Benefit, Canada Student Loans, Passport, and Social Insurance Number Services.

Service Canada Centre - Port Alberni - Important updates and announcements about services at this location, including telephone and online contacts information.

Service Canada Service Request Form - Due to the temporary closure of Service Canada offices, this online service request form is a temporary measure to ensure continuity of critical services. Submit the form, and an agent will phone you at the provided number.

Coronavirus Information

Island Health - Island Health Authority will be posting updates on Symptoms and Testing in our health region.

BC Centre for Disease Control - Find information about COVID-19, how to protect yourself, your family and your community and what to do if you suspect you have the virus.

The information on this page is being updated as new information becomes available.