Visitor Services Counsellor

Visitor Services Counsellor
Job Number # 
18567
Employer 
Tourism Tofino
Job Location(s) 
Tofino
Number of Positions 
1
Date Posted 
Aug 09, 2018
Apply By 
Aug 27, 2018
Schedule 
Full Time
Part Time
Hours 
August to October 2018
NOC Code 
6552
Source 
Employer
Details 

Role:

  • Promote the Tofino destination by providing exceptional and personalized service that encourages exploration and discovery and converts inquiries into bookings of activities, attractions and services. This creates higher visitor satisfaction, increased spending, return visits and destination advocacy.

 

Responsibilities:

 

  • Welcome all visitors to the Visitor Centre and/or mobile activations (ChesterVan and kiosk), determine needs and service visitors by providing complete and accurate information;
  • Assist visitors in a professional, prompt and friendly manner via email, social media, phone, mail, and in person;
  • Assist visitors with accommodations, tours, ferry reservations etc. in response to visitor requests as needed/requested;
  • Maintain high level of community knowledge on activities and attractions;
  • Research relevant community information (events, services, facilities) that may be of interest to visitor;
  • Keep brochure racks and storage organized and well-stocked. Re-order brochures when necessary;
  • Accurately record visitor statistical data in accordance with Tourism Tofino specifications;
  • Maintain and update files and reference materials for the Visitor Centre on a continual basis;
  • Post current information of interest to the visitor (Road Reports, Tourist Alert, Weather, Fisheries, etc.);
  • Make sales transactions for merchandise sold and do daily cash-out reports;
  • Provide visitor services at special events or festivals;
  • Wear clean and well maintained designated uniform and nametag while on shift;
  • Attend monthly meetings and training events such as: in-service training, product knowledge, familiarization tours, and site visits;
  • Distribute Tourism Tofino materials while developing and maintaining excellent member relations;
  • Approach visitors and encourage them to participate in a tourism research survey, meet data collection quotas.
  • Other duties as assigned by Visitor Services Manager Guide requests.

Reports to:

  • Visitor Services Manager

Job Classification:

  • Visitor Services Counsellor – Part-time, hourly
Qualifications 

Qualifications

  • Must be available August to October 2018;
  • Excellent interpersonal and verbal communication skills (verbal, written and telephone);
  • Friendly and outgoing demeanour;
  • Must work well independently as well as a team;
  • Proficient computer skills, specifically Microsoft Office, Internet search and social media;
  • Willing to work evenings and weekends required;
  • Kowledge of attractions and tourism products/services in the Tofino area;
  • Second language an asset.

Work Experience:

  • Customer service oriented jobs and/or volunteer positions will qualify as appropriate work experience

Education:

  • Minimum of grade 11;
  • WorldHost Fundamentals (will be provided);
  • Visitor Sales and Services Training (will be provided);
  • Product knowledge training for this position will be provided upon commencement of employment.
How to Apply 

Email: jody@tourismtofino.com