Visitor Information Counsellor - Summer Position

Role

• Working in a fun and fast paced environment, helping us help our visitors have the best west coast experience
• Providing outstanding one-on-one customer service to visitors from around the world
• Assisting visitors in customizing their experiences and connecting them to stakeholders to fulfil their holiday needs.
• Important link between the visitor and tourism industry in our community
• Promote the ideals of the community and area to offer a fully immersive experience to visitors
• Maintain a positive working relationship with our stakeholders

Responsibilities

• Create and maintain a welcome and friendly visitor centre
• Communicate to all visitors, stakeholders and co-workers in a friendly and professional manner in-person, via email and through social media
• Assist visitors with securing activities, ferry sailings, accommodations and park passes as required
• Remain up to date on as assigned
• Keep business rack card area maintained and stocked
• Handle sales transactions for retail; also conducting opening and closing cash procedures
• Keep merchandise area well stocked; also, storage maintained and orderly
• Assist stakeholders with marketing packages program for the visitor centre; updating information, ensure they are utilizing the daily availabilities and special offers section
• Participate in familiarization tours, meetings and training opportunities
• Uphold Tourism Ucluelet values of a positive inclusive working environment
• Maintain a tidy appearance and adhere to dress code
• Any other duties requested by the Visitor Service Supervisor or Executive Director