Maintenance Position

Reports To

Maintenance Manager

Job Summary

As a member of the maintenance team under the direction of the Maintenance Manager, will primarily be responsible to adhere to all appropriate workplace regulations and legislation regarding health and safety, accommodation standards, and company policies and procedures. This position will greet guests with a smile and answer their questions as required. This role will also be continually aware of, and maintain, the highest standards of professionalism by following the company dress code and/or wearing the company uniform. Maintenance team members must possess high school diploma, GED, or equivalent and degree or diploma in the hospitality industry.

Competencies

• Client/Customer Focus - Provides superior service to both internal and external customers.
• Communication - Expresses and transmits information with consistency and clarity.
• Cultural Sensitivity - Promotes an inclusive environment exemplified by understanding all cultural groups.
• Organization - Able to create or maintain processes to ensure all relevant information or tools are easily accessible.
• Problem Solving - Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships in order to solve. Use logic and analytical methods to come to realistic solution.
• Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
• Teamwork - Works cooperatively and effectively with others to reach a common goal. Participates actively in group activities fostering a team environment.

Job Duties

• Adhere to all appropriate workplace regulations and legislation regarding health and safety, accommodation standards, and company policies and procedures
• Greet guests with a smile and answer their questions as required
• Be continually aware of, and maintain, the highest standards of professionalism by following the company dress code and/or wearing the company uniform
• Answer guest questions relating to the city including dining, current events, and attractions
• Ensure outstanding customer service is provided to all guests throughout their stay with the hotel
• Help to raise the standards within the hotel/motel and bring new ideas about improvements forth
• Maintain work area in a clean and professional manner at all times, ensuring proper tools and equipment are available when needed
• Aid in the improvement of financial and service standards for the hotel or motel
• Maintain an ongoing knowledge of room locations, types of rooms available and room rates
• Use various selling techniques to promote other services the hotel offers
• Proactively attend to guest complaints in a professional manner
• Confer and cooperate with other departments to coordinate hotel activities, such as weddings and conferences
• Inspect property and services to ensure compliance with licensing laws, health and safety, and other statutory requirements
• Protect the health and safety of others by adopting safe work practices and reporting unsafe conditions immediately
• Oversee the safety and security of the hotel and guests throughout the day, evening and overnight hours
• Maintain the cleanliness and appearance of the hotel common areas and guest rooms
• Perform regular property inspections of the hotel/motel including common areas, building exterior, and landscape
• Strive to advance your knowledge, skills, and abilities and consistently share these with others

Job Requirements

• High school diploma, GED, or equivalent
• Two years of related experience
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques
• Ability to effectively communicate both verbally and in writing
• Ability to work individually as well as part of a team
• Demonstrated time management skills
• High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment

Work Conditions

• Flexible hours including nights, weekends, and holidays
• Interaction with customers/clients, and the public at large
• Occasional overtime

A Class 5 Driver's License is required

Acknowledgement And Agreement

Best Western Tin Wis Resort is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons with disabilities. As such, Best Western Tin Wis Resort will provide reasonable accommodation for any applicant, as requested during the hiring process.