Night Laundry Attendant

The Night Laundry Attendant, under the direction of the Executive Housekeeper, will primarily be responsible to adhere to all appropriate workplace regulations and legislation regarding health and safety, accommodation standards, and company policies and procedures. This position will greet guests with a smile and answer their questions as required. This role will also be continually aware of, and maintain, the highest standards of professionalism by following the company dress code and/or wearing the company uniform. 

Competencies

• Adaptability
• Time Management
• Client/Customer Focus
• Communication
• Organization
• Problem Solving
• Professionalism
• Teamwork

Job Duties

• Adhere to all appropriate workplace regulations and legislation regarding health and safety, accommodation standards, and company policies and procedures
• Be continually aware of, and maintain, the highest standards of professionalism by following the company dress code and/or wearing the company uniform
• Ensure outstanding customer service is provided to all guests throughout their stay with the hotel
• Maintain work area in a clean and professional manner at all times, ensuring proper tools and equipment are available when needed
• Maintain an ongoing knowledge of room locations, types of rooms available and room rates
• Proactively attend to guest complaints in a professional manner
• Maintain the cleanliness and appearance of the hotel common areas and guest rooms
• Strive to advance your knowledge, skills, and abilities and consistently share these with others

Job Requirements

• Ability to lift heavy objects, walk, and stand for long periods of time
• Ability to perform strenuous physical labour
• Ability to take constructive criticism
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques
• Ability to effectively communicate both verbally and in writing
• Ability to prioritize and manage conflicting demands
• Ability to work individually as well as part of a team
• Demonstrated time management skills
• High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment

Work Conditions

• Flexible hours including nights, weekends, and holidays
• Interaction with customers/clients, and the public at large
• Occasional overtime