Member Experience Associate

EDUCATION
 High School Diploma or equivalent.

EXPERIENCE
 Front Desk or Concierge Experience preferred.
 No prior supervisory experience required.

SUPERVISORY RESPONSIBILITIES
 This position does not include any supervisory responsibilities.

LICENSE & CERTIFICATIONS
This position does not require licenses or certifications.

SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working re-lationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:

•  Computer proficiency in Microsoft Word, Excel and Outlook.
•  Excellent customer service skills.
•  Proficient in time management; the ability to organize and manage multiple priorities.
•  Ability to take initiative and effectively adapt to change.
•  Recognizes an emergency situation and take appropriate action.
•  Able to establish and maintain a cooperative working relation.
•  Able to perform a variety of duties, often changing from one task to another of a different na-ture, with impending deadlines and/or established timeframes.
•  Performs well with frequent interruptions and/or distractions.
•  Ability to consistently demonstrate how We Love to Say Yes™ by maintaining the highest standards of professionalism when interacting with team members, management, members, owners and guests.

TRAVEL REQUIREMENTS
 No travel required.

PHYSICAL REQUIREMENTS
 Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Specifically when the amount of balancing exceeds that needed or ordinary motion and maintenance of body equilibrium.

• Stooping: Bending body downward and forward by bending spine at the waist. Specifically if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks. Specifically for long distances or moving from one work site to another often.
•  Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Specifically if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
•  Grasping: Applying pressure to an object with the fingers and palm.
•  Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture, by touch with skin, particularly that of fingertips.
• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accu-rately, loudly, or quickly.
•  Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimi-nations in sound.
•  Hands to Fingers: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Repetitive Motion: Substantial movements (motions) of the wrists, hands, and/or fingers.
•  Close Vision: Clear vision at 20 inches or less. Required to perform an activity such as: prepar-ing and analyzing data, transcribing, viewing a computer terminal, extensive reading or visual inspections.
•  Distance Vision: Clear vision at 20 feet or more. Required to perform an activity where the seeing job is arm’s reach and beyond.
•  Color Vision: Ability to identify and distinguish colors.
•  Peripheral Vision: Ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point.
•  Depth Perception: Ability to judge distances and spatial relationships (three dimensional).
•  Focus Ability: Ability to adjust the eye to bring an object into sharp focus.
•  Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a minor amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work yet the work involves sitting most of the time, the job is rated for light work.

WORK ENVIRONMENT
 No exposure to adverse environmental conditions (typical office/administrative setting).
 

DISCLAIMER
This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of team members in this classification. The duties described are not to be interpreted as being all-inclusive to any specific team member. Nothing in this job description changes the at-will employment relationship existing between the Company and team members.
The Essential Job Functions, Physical Requirements, and Work Environment characteristics de-scribed are representative of those that must be met to successfully perform the essential functions of this job. Management reserves the right to add, modify, change, or rescind the work assign-ments of different positions and to make reasonable accommodations so that qualified team members can perform the essential functions of the job.