Housekeeping Supervisor

Housekeeping Supervisor
Job Number # 
Embarc Ucluelet
Job Location(s) 
Number of Positions 
Date Posted 
Nov 09, 2020
Apply By 
Nov 25, 2020
Full Time
$25.00 per hour
NOC Code 

Benefits:Extensive benefits package for eligible candidates which may include extended health & dental, disability coverage and wellness allowance.

Potential housing may be available


Under the supervision of the General Manager, the Vacation Home Quality Supervisor is responsible for ensuring the highest level of overall housekeeping services throughout the resort in accordance with company policies and procedures, and legislative guidelines. This position examines Vacation Homes prior to guests arriving and conducts inspections upon their departure to assess everything is in order; it functions as the primary contact between Vacation Home Quality Team and other departments to make certain that Vacation Homes are ready for guests.


  • Conducts daily pre-shift meetings and reviews all pertinent information for daily activities, to include but not limited to, departures, arrivals, and stayover scheduled cleans.
  • Completes Team’s scheduling, time keeping and payroll duties in the absence of management.
  • Maintains and promotes a safe, clean, positive and respectful work environment.
  • Provides feedback on Team Member’s performance to management to ensure fair, consistent and corrective/disciplinary action and performance review when necessary.
  • Ensures that the Vacation Home Quality Team is fully aware of the SOP on how to handle and report lost and found items.
  • Participates and assists management in the interview, selection, and hiring processes.
  • Conducts training and provides guidance to Team Members regarding proper and safe cleaning procedures.
  • Ensures Team Members are up to date with procedures regarding chemical products handling and use of personal protective equipment.
  • Ensures Team Members have the tools necessary to perform their essential job functions efficiently and safely.
  • Ensures each Vacation Home meets cleanliness and quality assurance standards through visual and physical inspection before it is released as clean and available for guest use.
  • Ensures carts and linen/amenity supply closets are well maintained, clean, organized, and stocked according to departmental guidelines
  • Assists with ordering of supplies as requested.
  • Conducts weekly, monthly, and quarterly inventories and reports in a timely manner; according to policy, to include maintaining desired par levels and recording of damaged linen.
  • Monitors, supervises and participates in the scheduling of deep cleaning projects.
  • Ensures proper, efficient, and timely communication within the department and with other departments.
  • Maintains communication with the Maintenance Department by providing a written work order or entering into the Asgard system.
  • Represents Embarc in a professional manner at all times.
  • Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other duties as assigned.


  • High School Diploma or equivalent.
  • A minimum one (1) year of experience in the housekeeping field required.
  • A minimum six (6) months of supervisory experience in the hospitality field required.


Provides immediate supervision to direct reports.  Oversees and controls the work performance of others in a close working relationship, often in the same room or close proximity.  A portion of the time may be spent performing individual tasks similar to those performed by direct reports.  May participate in the interview, selection and training processes, as assigned.  May be responsible for assigning work to direct reports, reviewing results in accordance to policies and procedures, and providing recommendations to management.


Specific skills and abilities include, but are not limited to the following:

  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem solving skills.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Ability to speak competently and confidently in a public setting.
  • Performs well with frequent interruptions and/or distractions.
  • Basic math skills.
  • Ability to consistently demonstrate the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
How to Apply 

Resumes can be submitted to: