Guest Services Agent/ Night Auditor

Position Responsibilities:

 

• Exceed guests’ expectations by providing exceptional customer service, maintaining a professional attitude, and being creative in order to satisfy guest requests,

• Process invoices, post checks to vendors,

• Manage reservations, greet guests, and take payments/deposits using property management software,

• Communicate with Housekeeping and other departments to ensure seamless co-ordination and proper follow-through,

• Conduct security checks,

• Reconcile all accounts in a timely manner,

• Verify that all EOD work has been performed by other departments,

• Schedule guest wake-up calls and reservations for the following day,

• Perform other duties as needed and as directed by General Manager, and

• Follows all safety procedures and guidelines. 

 

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

 

Subject to the successful candidate’s performance, and competition from other potential candidates, there is an opportunity for advancement to other roles or positions within the company.