Manager of Membership Services

Mission Statement of the National Institute of Disability Management and Research:
Committed to reducing the human, social, and economic cost of disability to workers, employers, and society through education, research, policy development, and implementation resources to promote workplace-based reintegration programs.

About NIDMAR:
The National Institute of Disability Management and Research (NIDMAR), founded in 1994, is an internationally recognized organization committed to reducing the human, social and economic costs of disability through the implementation of workplace-based reintegration programs, which international research has proven is the most effective way of restoring and maintaining workers’ abilities while reducing the cost of disability for workers, employers, government and insurance carriers. NIDMAR is supported by a Board of Directors with senior representatives from across Canada.

Responsibilities of the Position:
 Responsible for overseeing the member experience of certified professionals in Canada to ensure that they are supported with the information, resources and opportunities that they require.
 Build relationships with potential new exam candidates and guide them through the certification process, eligibility requirements, and membership benefits.
 Maintain contact, verbally and in writing, with general membership, committee members, clientele, and national and international stakeholders.
 Maintain website by adding new content throughout the year and keep information up to date and relevant both to visitors and members.
 Oversee administration of online “solutions platform” for members and strategize about new functionality that would add value for members.
 Source and organize examination sites across Canada for the administration of the professional certification examinations based on location requirements.
 Process application packages received from individuals wishing to write the certification examination including reviewing submission details and ensuring that candidates meet eligibility requirements.
 Process renewal packages received from members wishing to maintain their professional designations.
 Review new education programs, webinars, conferences and workshops to establish their alignment with Disability Management competency domain areas.
 Maintain job postings for the “Members Only” area of website.
 Assist with public relations activities and distribute news/newsletters to members and post on website for “Members Only”.
 Organize and coordinate meetings, video calls and virtual or in-person conferences and events as required.
 Seek “value added” membership opportunities.
 Conduct research, compile data and prepare summary briefs and reports.
 Write and edit documents.
 Work with databases; mail merges.
 Collaborate with other team members and assign administrative tasks, as needed.
 Respond to enquiries / correspondence as required.
 Other duties as assigned.