Adventure Assistant - Ucluelet

Adventure Assistant - Ucluelet
Job Number # 
25362
Employer 
Jamie’s Whaling Station
Job Location(s) 
Ucluelet
Number of Positions 
1
Date Posted 
May 19, 2022
Apply By 
Jun 01, 2022
Hours 
32-40 hours per week (March – October)
Wage 
$17-20/h based on experience plus seasonal bonus
NOC Code 
6552
Source 
Employer
Details 

STAFF ACCOMMODATION: Available

COMPANY: Since 1982, Jamie’s Whaling Station and our team of local expert guides have been professionally guiding adventure seekers from around the world to explore the stunning ecosystems of Clayoquot and Barkley Sound on Whale Watching, Bear Watching, and Hot Springs Cove tours. Jamie’s takes a lot of pride in using our tours as platforms to educate our guests on our local ecosystems. We focus on every living organism, from big to small, with the goal of future preservation and conservation of these pristine ecosystems.

Jamie’s operates our waterfront adventure centres in both Tofino and Ucluelet, British Columbia.

DESCRIPTION: An adventure assistant is the first person of contact for guests. Whether in person or by phone, they answer all questions, concerns and act on special requests. They provide polite, professional customer service for all guests before and after tours. They are also the first point of contact between the office and our drivers for the purpose of relaying and receiving tour information.

RESPONSIBILITIES: 

  • Maintains up to date product knowledge of all tours offered by Jamie’s Whaling Station and our adventure partners Paddle West Kayaking and Clayoquot Connections.
  • Maintains up to date knowledge of our reservations system – Fareharbor - including how to collect and enter accurate information to make, bookings, process payments, and resolve problems
  • Ensures guests’ expectations are managed and everyone is fully informed of all important tour information including but not limited to; health & mobility restrictions, cancellation policies, check in times and check in locations, and whale sightings guarantee
  • Ensures that the check-in process is both timely and simple for all guests
  • Suiting up and desuiting of guests on Zodiac tours
  • Maintaining a clean and tidy work environment
Qualifications 

SKILLS & PERSONAL ATTRIBUTES:

  • Has the desire to succeed as part of a team and contribute positively to the company culture
  • Has superb attention to detail with a commitment to quality and effective time management
  • Has a fundamental understanding of the tourism industry through education and/or experience
  • Has excellent communication skills, both written and verbal, with fluency in English. French and German are also an asset
  • Is passionate about our marine ecosystems and what we as humans can do to protect them
  • Extensive knowledge of what it takes to provide an exceptional guest experience gained through prior work in tourism or hospitality 
How to Apply 

To apply for this unique opportunity please email your CV, with references to: jobs@jamies.com and fill out our application form here: https://tinyurl.com/pmxhy44b