Volunteer Coordinator

Job Summary

Reporting to the Executive Director, the Volunteer Coordinator (VC) plays a critical role in the recruitment, training, scheduling, supervising, educating and supporting hospice volunteers. In addition to the responsibilities of the volunteer program, the VC is also an interdisciplinary team member, responsible for ensuring that clients receive the appropriate services required in a manner consistent with PRHS’s policies and best practices. The VC ensures that care and support are delivered in an effective and efficient manner, while maintaining the spirit, dignity and individual needs of the clients, their families, and loved ones.

Volunteer Management:

• Support the development of a volunteer team that represents, respects and values diversity and inclusion
• Coordinate, support and promote the volunteer program to clients and families
• Under the general direction of the Executive Director, lead the fulfillment of the volunteer needs of the organization, including recruitment, onboarding, training, and retention
• Support and supervise volunteer shifts, ensuring volunteers have the information and resources needed to provide palliative care, grief support and friendly visiting
• Support the collaborative development and implementation of volunteer evaluations, identify opportunities to enhance volunteer capacity and capabilities
• Coordinate and facilitate volunteer support meetings, volunteer events, and volunteer professional development opportunities
• Promote an engaged and active volunteer culture, grounded in communication, cultural safety, and clear processes and procedures
• Monitor and assess volunteer engagement through regular communication
• Prepare and report on metrics related to the volunteer program
• Maintain the accuracy and confidentiality of volunteer information
• Support the development and evolution of volunteer programming
• Embody and model core qualities of honesty, integrity, responsibility and confidentiality
• Demonstrate and follow all safety guidelines and procedures to support and ensure a safe work environment and support the overall safety of staff and volunteers
• Maintain a collaborative culture where ideas and creative thinking are welcome
• Coach and mentor volunteers as appropriate to support excellence

Clients:

• Perform intake and assessment of clients
• Collaborate with the ED to create an evaluation program of PRHS services with clients /client families and implement this evaluation program and monitor its effectiveness
• Support clients directly, if volunteers are unavailable or not appropriate for client
• Planning programs and services, as needed, in collaboration with ED, as guided by the strategic plan and identified community need.
• Maintain regular contact with clients
• Follow up with clients – including cards, phone calls and emails.

General:

• Attend monthly staff team meetings
• Submit monthly reports for board meetings, Annual Report etc.
• Attend meetings, workshops, and trainings where appropriate and pre-approved by ED.  Yearly budget amounts and training goals to be decided.
• Participate in strategic planning
• Fill in for Executive Director as needed

Service Delivery:

• Support and contribute to an interdisciplinary team to ensure that hospice clients and families receive the appropriate support services
• Work closely with Island Health staff, to assess and implement appropriate support services to ensure best possible client/family experience
• Assess referrals and needs of community clients and families
• Educate community, clients and families regarding the Hospice and services offered
• Facilitate information and education about hospice, bereavement, and palliative care to the community
• Work closely with Island Health staff, to assess and implement appropriate services and to ensure best possible patient/family experience
• Ensure adherence and accountability to PRHS philosophy, program mandates and agency policies
• Bereavement follow up, cards, letters, phone calls within the first year of loss

• Facilitate Shelter in a Storm grief group (seven weeks) and other grief groups/services
• Provide grief and loss support and education to community members/clients from all ten west coast communities, as needed